Butler - Splendido, A Belmond Hotel Uri

Butler - Splendido, A Belmond Hotel
Uri
Sardegna, Uri

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualize our heritage of the future.

We are excited to announce an open position at Villa Beatrice, as part of our new project in Portofino, set to open in 2025. Nestled in the picturesque Portofino hills, Villa Beatrice offers a blend of sophistication and rich history, bathed in the warm Ligurian light. As part of our legendary story, you will experience Ligurian living at its finest, surrounded by nautical spirit and breathtaking views.

Become part of a caring team of professionals striving for excellence. At Belmond, we look for effortlessly engaging characters, whose personality, humor, and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.

**Main duties & responsabilities**:

- All butler's duties (F&B, HSK, Front)

- Actively collaborate with other members of the responsible team on property

- Actively collaborate with all the staff on property to ensure the higher standards of the overall operations

- Oversee household staff

- Organize and supervise all the F&B and HSK operations

- Organize and support all the pre-arrival activities

- Take care of welcome operations

- Take care of turndown operations

- Supervise and coordinate activities and special requests

- Take care of all the guests' direct correspondence and assistance

- Take care of In-Room Dining services

- Ascertain the general cleanliness and tidiness of all the FOH spaces

- Collaborate with the Front Desk team on checking all the charges on guests' account

- Ensure that all services are according to standards

- Give the guest complete and undivided attention

- Ensure the correct status of the rooms and suites at all times

- Actively coordinate the operational staff and supervise all the staff in the house when on duty

- Support the Assistant Butlers in ascertain the balance of the par stock levels is organized in every department

- Maintain household inventories

- Use of operating systems

- Availability for night shift

- Inspect all the guests' spaces before arrival and during the stay, inspect the rooms and the suites daily

- check guests' satisfaction, handle complaints and take appropriate actions

- Train the Assistant Butlers on improvement areas

- Make sure the staff at all levels receive feedback periodically on the operational performances

- Strategically plan the achievement of goals and departmental index

- Supervise the record of guests' preferences

**Requirements**:

- Previous professional experience in the same role of an extra luxury brand, preferably at international level

- Excellent communication skills, both verbal and written;

- F&B and Housekeeping knowledge. Front basic knowledge, able to manage concierge activities;

- Proficiency with hotel management software;

- Ability to work flexibly under pressure in a fast-paced environment;

- Fluent in Italian and English; knowledge of additional languages is an advantage due to international clientele;

- Exceptional organizational skills with great attention to detail;

- Ability to train junior team members and encourage professional growth;

- Haccp certification;

Working at Splendido, A Belmond Hotel requires dedication to uphold its reputation for exceptional service quality; thus, this role demands someone passionate about hospitality who thrives on creating unforgettable experiences for every guest they encounter.

**Other Requirements**:

- Effective communication: communicate clearly and in an appropriate manner (both verbally and non-verbally).

- Emotional intelligence: demonstrate sensitivity to the needs and emotions of guests and colleagues and adjust his/her style to them. Manage own emotions in challenging situations.

- Adaptability: identify when a different approach is needed and offer solutions. Try and adopt new ways of doing things.

- Collaboration: be able and willing to work as a team player. Share information and skills and actively seek and provide feedback.

**Benefits

- We offer seasonal Labour contract according to C. C. N. L. Settore Turismo

- Start date: March 2025 to End date: November 2025, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path.

- Welfare incentive based on quality goals + welcome bonus

- Salary as by CCNL + increase based on seniority and skill level, separate payslip for 13°, 14° and TFR

- Accomodation in our staff house including breakfast

- Bus ticket as benefit for the contract period; staff cantine

- Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages

**About Belmond**:

- Belmond has been a pioneer of exceptional luxu