Ca - Fidenza (Tempo Determinato 5 Mesi) Fidenza

Ca - Fidenza (Tempo Determinato 5 Mesi)
Fidenza
Emilia Romagna, Fidenza

Location**:

Fidenza, IT

ID: 9350

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community.

Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

**Role**: Client Advisor

**Reporting to**: Manager

**Objectives**:

Contribute to store business through excellent clienteling and achieving KPI targets (conversion rate, cross-selling, AVT, upselling, strategic zoning).

**Responsibilities**:

**Client**:

Manage the customer experience in the boutique.

Create excitement and desire in customers.

Engage loyal and potential clients per a weekly plan set by the boutique manager(s).

Deliver impeccable Valentino Couture Service at every stage (pre-sale, welcome, client knowledge, product presentation, closing, and farewell).

Focus on client development, retention, and new client recruitment.

Engage clients through all sales opportunities - walk-ins, private appointments, phone consignments.

Actively participate in partnered sales and one-on-one appointments.

**Operations and Visual**:

Manage all sales and post-sales activities (returns, end of season, client returns, repairs, complaints).

Ensure product maintenance and floor replenishment.

Know the stock across all categories to ensure restocking and sales maximization.

Adhere to administrative and operational procedures.

Collaborate with In-Store Visual to follow VM guidelines; communicate important information to the manager(s).

If there is no Operations role in store, actively participate in operational tasks (including shipping/receiving).

**Additional Skills**:

Exhibit strong empathy and human touch in client interactions.

Believe in the brand's history and mission.

Embody the brand's values and attitude.

Stay informed about the brand's global and local activities.

**Sales**: Execute necessary actions to meet client needs and facilitate sales.

**Branding**: Enhance the perceived value through brand storytelling; represent the brand with the appropriate tone, attitude, and ethos.

**Relational**: Establish human connections with clients, adapting empathetically to individuals and situations.

**Emotional**: Elicit emotions that influence client attitudes, cognition, and behavior.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality.

Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.