Cabin Services Country Manager Milano

Cabin Services Country Manager
Milano
Lombardia, Milano

We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you're reading this, you have probably already been an easyJet customer, and you'll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1, 000 routes, connecting 35 countries across Europe, and employ more than 18, 000 colleagues. We're on a mission to make low-cost travel easy – and whatever your role here, you'll connect millions of people to what they love using Europe's best airline network, great value fares, and friendly service.

It takes a real team effort to run an operation as big and logistically complex as ours – and regardless of where you join us, no one day will ever be the same. One thing that does stay the same though is our people. They are energised, positive, inclusive, united by purpose, ready to meet problems head-on, and they have your back. We're here to win together. We call that our 'Orange Spirit'. It's what makes our teams fun to be a part of and what brings us together.

We are looking for a Cabin Services Country Manager to lead, inspire, and bring our unique energy to every customer journey. You'll be at the forefront of our operations, setting the strategic tone for cabin services in your region. By fostering an open, dynamic environment, you'll enable teams to communicate freely, share ideas, and reach new heights of service and performance excellence.

Your Mission:

As Cabin Services Country Manager, you'll oversee the cabin services strategy for Italy, manage crew operations, and be the business lead for cabin crew Industrial Relations (IR) and Employee Relations (ER) in partnership with IRBP and HR. This role is all about empowering your team to deliver safe, outstanding customer experiences that keep easyJet Europe's most loved airline.

What Your Day Will Look Like:

Engagement & Team Culture: Plan morale-boosting events, set clear team goals, recognise achievements, and strengthen union relationships to create a thriving, collaborative environment. Hands-On Leadership: Fly with cabin crew to gain in-the-air insights, address challenges, and inspire real-time solutions. Strategic Focus: Drive the local IR and crew pay strategy in partnership with HR, ensuring policies meet both crew needs and business goals. Customer Excellence: Instil a customer-first mindset and align KPIs with flight and ground operations to continually elevate service quality. Performance Management: Set clear targets, foster accountability, and provide regular feedback while supporting team development and skill growth. What You'll Bring to the Team:

Proven experience in operational improvement through team engagement. Strong leadership and change management expertise, with a demonstrated ability to lead, coach, and motivate. Exceptional communication and interpersonal skills to connect with all levels of the organisation. Resilience and the ability to thrive in a high-pressure, dynamic environment. The capability to balance operational, strategic, and commercial needs while focusing on detail and the bigger picture. Fluent English plus local Italian language skills. Willingness to travel regularly across the network to stay closely connected with crew at each base. Requirements of the Role:

Hours of work: This is a full-time role based in Italy and will be 40 hours per week.

We welcome applications from people from all backgrounds as part of our ongoing commitment to having a team that truly represents the customers that we serve. You may feel that you don't meet every single requirement for this role, but we'd still encourage you to submit an application if you feel you meet enough criteria to be considered. And if you need any adjustments or support during the recruitment process please let us know and we'll work with you to find a solution.

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