Call Center Agent Ala

Call Center Agent
Ala
Trentino Alto Adige, Ala

Company Description**:

- Villa Nautica celebrates the glitz and glamour of yacht-life and is always 'en vogue'.

Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen.

Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.

- Determine guest requirements by actively listening and engaging with them.

- Provide accurate information about services, rates, excursions, menus, and resort facilities.

- Clarify and fulfill guest requests, ensuring timely and satisfactory responses.

- Identify and resolve guest concerns by researching and exploring solutions.

- Escalate unresolved issues to the appropriate department when necessary.

- Recognize opportunities to promote additional services and upsell products.

- Explain features and benefits to enhance the guest experience.

- Manage a high volume of inbound and outbound calls efficiently.

- Ensure all customer interactions are recorded in the call center database.

- Maintain updated records of all essential telephone contacts.

- Follow safety and emergency protocols when required.

- Ensure timely updates on pricing, schedules, and special events.

- Close the phone lines of departing guests two hours before their departure.

- Handle wake-up call requests and update the system accordingly.

**Qualifications**:

- Excellent proficiency in spoken and written English.

- Previous experience in a similar role within a resort or hospitality setting.

- Strong computer literacy and experience using call center systems.

- Exceptional communication and problem-solving skills, with a guest-first approach.

- Ability to work night shifts and adapt to a fast-paced environment.

- Must be available to start immediately.

**Additional Information**: