Call Center Agent Lazio

Call Center Agent
Roma
Lazio, Lazio

Who we are looking for**:

We are recruiting, on behalf of a leading company in financial services related to the purchase of vehicles, a resource who will be responsible for customer care services in support of the sales network of a leading automotive manufacturer, our client.

The team member we are recruiting will be responsible for managing customers in order to:

- process service requests, ensure problem resolution, and contribute to the improvement of the customer satisfaction index;

- handle inquiries from the sales network regarding credit analysis and evaluation and processing of financing files.

**Duties and Responsibilities**:

- Provide front line support for customers, managing requests and providing helpful information about existing loan agreement, to ensure that customers are satisfied;

- Manage complaints to proactively advise and consult, ensuring and maintaining customer satisfaction;

- Collect and analyze customer needs with a view to continuous improvement of the offered service;

- Manage relations with all internal structures for the resolution of complex problems;

- Manage document verification service;

- Verify the compliance and documentation of financing contract requests;

- Contact the sales network when documents integration is needed;

- Manage all the sales network's requests on document clarification and integration;

- Manage contract's settlement;

- Manage contract's review and verification (updating of personal data and contracts).

**Requirements**:

- High School Diploma or bachelor's degree in Economics;

- Strong relational and organizational attitudes for an effective relationship with customers;

- Teamwork;

- Accuracy and compliance;

- Initiative and independence;

- Excellent verbal and written communication skills;

- Interpersonal skills;

- High level of computer literacy, especially MS Office;

- Language's skills: Italian, English.

**Working pattern**:

- Rome;

- 40h weekly;

- mon/fri.

**What we offer**:

We offer professional growth first.

The compensation package will be discussed during the interview and related to the actual experience and skills gained.

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce.

This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.