Campus - Internship Programme - Travel & Lifestyle Lazio

Campus - Internship Programme - Travel & Lifestyle
Roma
Lazio, Lazio

AMEX is seeking Interns for the Workforce Management team within the Travel & Lifestyle business unit in our Rome office.

This is a paid internship opportunity that will provide the intern with an excellent, hands-on introduction to a thriving, high-growth, entrepreneurial environment.

Key Projects

Within the Platinum and Centurion Division of Travel & Lifestyle Services, the intern will provide support in the day-to-day management of Workforce Management dynamics through several activities.

The intern will gain experience in the following areas:

- Support the WFM team in Real Time management tool (inbound flow monitor, check on staffing adherence, alert in case of KPI out of target).

- Support in optimization of available resources and traffic inbound (quality review for existing schedule, break optimization, shrinkage schedule).

- Maintenance and update of WFM database.

- Support in data analysis.

Skills & Experience Required:

- Analytical and problem-solving abilities.

- Proficient with Excel.

- Fluent in English.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.

That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include:

- Competitive base salaries

- Bonus incentives

- Support for financial-well-being and retirement

- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

- Generous paid parental leave policies (depending on your location)

- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

- Free and confidential counseling support through our Healthy Minds program

- Career development and training opportunities

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.