Care Service Project Manager
Position**:
Within the newly created Care Service unit, the Care Service Project Manager is responsible for driving Care Service projects and contributing to the transformation of the service approach in line with the brand elevation and with a customer-centric focus.
By implementing the Care Service projects as well as proposing and organizing local initiatives adapted to the market, he/she helps the Maison to achieve its vision and strategy.
**Main Responsibilities
- Participate in the definition of the overall Care Service program with the aim to offer an ultimate luxury experience
- Manage A to Z care service projects across JWA commercial network.
- Draft Care Service annual plan and road map and execute it: through follow up on project plans and operations always ensuring close and clear communication with Central on local stakeholders.
- Based on understanding of the Care Service market action plan, as well as continuous research and analysis of the environment, propose and lead central and local initiatives to enhance the service quality level_ _and guarantee the orchestration of the projects' implementation with the markets
- Act as the project key point of reference choosing the Proper project members needed to accomplish the goal
- Ensure a smooth and successful deployment and completion of the projects by collaborating closely with all counterparts and relevant stakeholders (Bus, markets, IT, Finance, Supply Chain, Legal, . . )
- Clarify project objectives & success-measurements (KPIs)
- Be accountable for results and raise visibility of CARE SERVICE activities across the Maison
- Propose and monitor Care Service KPIs
- Highlight and promptly address impactful issues
- Contribute to the definition of the new Care tone of voice and spread Care Service culture at both central and local level
- Ensure project fine tuning and adoption once the project is up and running
**Profile**:
**TECHNICAL SKILLS
- Degree in Economics and Engineering
- Knowledge of Luxury or Hospitality business and care service approach
- Quantitative data analysis
- Project management
- Economic Awareness
- Excellent knowledge of MS Office
- SAP proficiency is a plus
- Fluency in English
**SOFT SKILLS
- Determination
- Resilience & Versatility
- Attitude to innovation and technology
- Customer Orientation
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