Cargo Operations Specialist Milano

Cargo Operations Specialist
Milano
Lombardia, Milano

Cargo Operations Specialist

**Primary Duties and Responsibilities**:

The role of the Cargo Operations Specialist (COS) is to assist and support the Cargo Operations Manager (COM) to lead, adapt, implement and manage rules and regulations formulated by the Global Cargo Operations Director (COD) to ensure that the cargo operations at stations across their region are executed in a safe and secure and compliant manner. The COS will be responsible to support the implementation of KPI's set forth by the COM and COD and monitor vendor and station compliance with the same as well as any and all SLA's in place with contract handlers.

**Responsibilities**:

- **Manage all activities at stations in coordination with and at the direction of the COM and COD. Ensure MAC employees and contracted service providers carry out ground handling activities in a cost effective, efficient, safe and secure manner. Direct and guide stations on all ground operations activities ensuring adaptation of best practice.

- Support the adaption, development and maintain processes, procedures to ensure MAC SOPs are adhered to and that the highest levels of quality are consistently delivered across the region. Coach stations provide clarity and direction in accordance with MAC's overall cargo operations strategy.

- Build and maintain relationships with internal and external stakeholders across departments and vendors.

- Ensure implementation of CAPA process, ensuring that stations answer and close CAPA's in accordance with MAC policy.

- Manage the implementation of KPI's ensuring that Stations and vendors reach and maintain KPI targets set by the COD.

- Ensuring cargo operations at station level are conducted in accordance with applicable Local government regulations and company rules and regulations. Provide strategic leadership setting the operations organizations direction while supporting safety objectives, implementing and managing standards and procedures as determined by the business and regulatory agencies to mitigate risk.

- Support the COM for ensuring a training plan for stations is in place.

- Support all stations training is complete and record keeping requirements are satisfied

- Identify the initial requirements, lead and manage implementation of new cargo stations (and adhoc operations), providing timely support and advice in the critical set up phase including manpower and other resources planning.

- Build relationships with local government regulatory agencies.

- Support to develop and lead strategic regional cargo operations projects in order to deliver desired result as directed by the CEO Air Cargo, COD and COM.

- Support various projects as requested by CEO Air Cargo, COD, COM from project pre planning through change management implementation.

**Required Qualifications**:

- You are able to work independently but also understand yourself as a team player.

- You approach challenges logical and solution oriented.

- You strive for high quality, have the ability to add strength to our multi-national teams.

- You are flexible, highly motivated, and open to travel within the region as well as occasionally worldwide.

- You are able to provide swift response and solutions on multiple complex requests.

- You actively contribute in developing MSC Air Cargo's operational excellence and willing to share your knowledge.

- You should be fluent in English; further languages would be advantageous.

- You have extensive experience in all kinds of shipments from general cargo to special products.

- You have strong interpersonal skills and excellent communication skills both written and verbal.

- You have at least 10 years of air cargo experience and 5 years of experience in Airline Cargo operations activities.

- You should have in-depth knowledge and experience in handling and working with full freighter aircrafts, preferably Boeing 777F.

- You have extensive knowledge and experience with ACMI, Charter, and dedicated lift solutions.

- You have a proven ability to distil complex, ambiguous information with clear, analytical framework to drive decisions keeping both safety and quality at highest priority.

- You have an extensive and in-depth knowledge of IATA standards and dangerous goods regulations. You have a thorough knowledge of Cargo Operations, and an understanding of hardware, software and protocols related to cargo handling systems. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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