Cassina Customer Quality Specialist, Monza Monza

Cassina Customer Quality Specialist, Monza
Monza
Lombardia, Monza

Social network you want to login/join with:Cassina Customer Quality Specialist, MonzaClient:Location:Job Category:Customer ServiceEU work permit required:YesJob Reference:64288821ae7eJob Views:10Posted:22. 01. 2025Expiry Date:08. 03. 2025Job Description:ResponsibilitiesThe Customer Quality Specialist will join the Cassina Quality team and will report directly to the Quality Manager; he/she will be in charge of all Customer-related activities within the team, with the ultimate goal of increasing Customer satisfaction. Main ActivitiesSupport Customer Service team in solving Customer complaints, cooperating with other Departments for the resolution;Analyse Customer related data and developing statistical reports;Work closely with Planning and Production units in defining corrective actions to solve Customer issues;Cooperate with Supplier Quality in managing Customer claims caused by external suppliers;Visit Cassina and Dealer Showrooms to collect Voice of Customer;Understand Customer's expectations/needs and use them as a base to foster a Customer-centric mindset within the company;Prepare Customer Satisfaction Survey and analysing Customers' feedbacks;Support in developing and monitoring Field Tests activities. Experience and EducationThe profile has a Degree in Engineering or similar education;At least 2 years of experience in Quality or Customer related roles; previous experience in roles with direct contact with Customers will be considered a plus;Having gained experience in international contexts in the Design / Luxury sector will be considered a preferred requirement. Technical and soft skillsCurious to understand Customer needs and expectations (Luxury market-level);Data analysis and statistical aptitude;Knowledge of basic quality tools and core principles;Continuous improvement mindset;Excellent verbal and written communication;Start up approach;Good interpersonal skills;Good English knowledge (knowledge of a second language will be considered a preferred requirement);Interest in Design;Availability to business trips is required.

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