Cassina Durini Store Manager Milano

Cassina Durini Store Manager
Milano
Lombardia, Milano

Responsibilities

The Store Manager is accountable for achieving the store sales, profit and service goals while providing a business environment that supports an outstanding experience for clients and associates, in line with Cassina's Retail Excellence vision. He/She ensures the continuous and efficient operation of the store while providing leadership and guidance to all store associates.

**Main activities

- Strive to achieve sales targets by fostering positive tension within yourself and the team;

- Act as the primary point of contact for clients, nurturing strong relationships and addressing their needs promptly and effectively;

- Develop new business relationships and identify business opportunities;

- Provide excellent client service;

- Ensure the product display and visual merchandising is to the highest and prescribed standards;

- Guarantee that the store provides best in class luxury experience and outstanding level of hospitality;

- Support and attend all relevant business events and activities;

- Optimize store performance;

- Collaborate with the Corporate Marketing Department to identify and implement initiatives to increase store traffic;

- Identify and suggest actions to further expand the company database through client data registration and profiling;

- Ensure real-time reporting to Headquarter by guaranteeing the use of the company information system and other reporting/CRM tools, providing all relevant information regarding sales quotes, leads, client visits;

- Provide regular Sales forecasts;

- Use the company's KPI monitoring tools to do regular Business Reviews with the Store Team, providing continuous feed-back to team aimed to improve Conversion Rates and overall Sales Performance;

- Inspire and motivate staff to exceed sales and service goals in a positive environment;

- Plan of store staff coverage schedule;

- Assist the training of new sales staff in order to ensure a high standard of client service and product knowledge;

- Assure all administration, reporting and financial management is of the highest order.

**Experience and Education**:

- Bachelor's degree (Design or Architecture preferred);

- Min 10 years in experience in high-end furniture sales;

- Min 5 years in experience in the role;

- Excellent computer skills (Microsoft Outlook, Word, Excel);

- Proven Sales history.

**Technical and Soft skills**:

- Excellent customer relations skills;

- Good knowledge in Sales Forecasting and Sales Pipeline Management;

- Good knowledge in Cost Management and understanding of P&L;

- Oriented and proactive approach to achieving the goals;

- Organizational & problem solving skills;

- Ability to motivate, manage and engage staff members;

- Ability to manage time and prioritize work;

- Charismatic, influential, able to impress and attract clients;

- Excellent interpersonal and communication skills-verbal and written.

**Work location**: Milan Design District

Our company is an equal opportunity employer.