Chapter Lead Consumer Lending
The Consumer Lending Chapter Lead, reporting directly to the Tribe Lead, has the end to end responsibility for the development, management, harmonization and phasing out of commercial products, services, channel formulas and processes within one or more segments.
He/She Leads the team in prioritizing the activities among the backlog to strength the payments proposition in the market by delivering to the customer always a distinctive customer experience.
He/she is in charge to define the strategic goals in close consultation with both the Tribe Lead and the commercial departments.
As Chapter Lead, he/she leads the people's growth of his/her chapter by emphasizing the strengths and challenge the weaknesses.
Key Responsibilities:
To deliver specific activities to plan, develop, maintain, and monitor products in order to achieve income and volumes targets
To design and develop the product offering working closely with the CoE Pricing
To continually assess the performance of the current products range, the regulatory landscape and external market trends and competitor developments to ensure the customer proposition as effective as possible
To prepare sustainable recommendations across the products including innovations, improvements and changes
To support the end to end process by engaging with the data and insights gathered about customers and process, to make suggestions as how changes to process or product could improve performance and better meet customerneeds
To develop effective and collaborative working relationships with all stakeholders and colleagues
To represent the bank for the products at group level and outside the bank
Proven track record in understanding the consumer lending sector, including the regulatory and compliance requirements
Experience of complex project and working effectively across functions, while managing stakeholders and governance requirements
Well-developed communication and interpersonal skills, with the ability to produce clear and concise presentation, papers, business cases
Numerate with analytical capabilities and experience of monitoring and tracking budgets/targets/financial performance and working data
Qualifications and Skills:
10 years' professional experience at management level
Proven background in building and managing high performance teams
Exceptional understanding of customers and products strategy experience and analytics
Extremely customer-focused, continuously in touch with the network, to stay informed of market and industry developments
Strong problem solver and ability to make effective decisions
Ability to analyze and interpret data, using insights to further build direction
Strong communication and presentation skills
Leadership and influencing skills
Ability to negotiate with all levels of management influencing investment and prioritisation
Excellent level of English
Experience in working as part of a cross functional leadership team
Ability to work on an international level
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