Chief Butler - Anantara Palazzo Naiadi Roma Lazio

Chief Butler - Anantara Palazzo Naiadi Roma
Roma
Lazio, Lazio

A luxury hospitality brand for modern travellers, connecting them to genuine places, people and stories through personal experiences, and providing heartfelt hospitality in the world's most exciting destinations.

Anantara Hotels, Resorts & Spas is delighted to welcome the 5* Palazzo Naiadi to our worldwide collection of exclusive hotels and resorts.

With the perfect centric location for both leisure and business, this 19th century marble palace hotel is situated on the majestic Piazza della Repubblica, right in front of the famous Diocletian Thermal Baths dating from 306 BC and just a stone's throw from the city's iconic monuments.

The 232 rooms, from comfortable Duplex and Premium rooms to spacious suites and a presidential apartment, are elegantly designed in a Neoclassical style with the perfect ambiance to relax or stay connected while experiencing Rome from a unique and authentic perspective.

A selection of dining options including the Ineo Restaurant and the Seen Rooftop Restaurant & Lounge Bar are available for guests.

The hotel's signature cocktails are served at the Lobby Bar and Ineo, and be sure to savor the Anantara Signature breakfast, served daily.

A spa, fitness center and outdoor pool are also available.

The wonderful rooftop terrace offers a suggestive view across Piazza della Repubblica.

WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE

At Anantara we always behave in the following way.

We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our team members.

- We use our initiative and always find the best way to solve a problem for a guest or a team members.

- We work as a team with team members across all departments and rest of Anantara hotels to deliver the highest quality of service on all occasions.

- We always think of new ways to surprise and delight our guests.

- We treat guests and team members with dignity and respect.

Everyone is important.

- We hold ourselves to the highest standards of honesty, integrity and maturity.

- We are proud to represent our hotel/resort and our country to our guests from all over the world.

**CHIEF BUTLER - ANANTARA PALAZZO NAIADI ROMA**:

WHY THIS JOB EXISTS

To serve the needs of the business, our guests and our team members by ensuring that all guest rooms and suites, Public areas and Restaurants are well maintained and cleaned, providing professional customer service and care to the Hotel's guests ensuring all requests are handled promptly and efficiently, and providing guests and employees with a safe and orderly environment.

This position is responsible for overseeing and directing the day-to-day operations of the Butler department and assist in the forward planning of the department.

KEY DUTIES AND RESPONSIBILITIES

**The key responsibilities for this position are**:

1.

Ensure that all Suites are properly cleaned and maintained at all times, in line with the hotels Standard Operating Procedures related to these areas.

2.

Communicate all required and requested information to the relevant departments and individuals.

3.

Prepare and distribute the Daily Discovery sheet, with accurate information of all checkin, checkout and special events happening for suite guests.

4.

To ensure all transportation needs of our guests are communicated and followed.

5.

Stock control of all the items used and needed for the butler team

6.

Monthly stock takes of operational items as required

7.

Prepare Weekly/Monthly rosters and be up to date with the team vacation plan

8.

Manage all butler team members and day to day running of all guest services and requests for the suites

9.

Sound knowledge of key hotel operating systems

10.

Daily checking of the guests accounts and folios

11.

Attend all relevant meetings

12.

Assist the management where possible

13.

Communicate all necessary information to the team and management with regards to suite guests to ensure a seamless guest experience

14.

Assist with checking of reservations for all suite guests ensuring that all requests and preferences are clearly shared with relevant departments and actioned as necessary.

15.

Organize, conduct/facilitate regular team training for butler team, actively participation in training, teaching, mentoring, and coaching

16.

Conduct the daily briefing of the team

17.

Taking disciplinary action when necessary

18.

Record of Annual leave and Pending offs and public holidays

19.

Revision of SOP's and LSOP's, if required related to butler operations and suite experiences

20.

Communicating with our guests prior to arrival and after they depart to ensure that there is a seamless luxury experience

21.

Executing any guest request that is lawful

22.

Step in for the butlers when required

23.

Daily communication with our guests and staff alike

24.

To ensure that all our guests are well versed in the daily activities and offerings

25.

To accompany our guests to the hotel facilities when required.

26.

To promote our hot