Chief Concierge Lazio

Chief Concierge
Roma
Lazio, Lazio

Hyatt Regency Rome Central is seeking an experienced and motivated Chief Concierge to join our pre-opening team.

Conveniently located adjacent to Rome Termini Station and a short distance from the Colosseum, the 238-room Hyatt Regency Rome Central is a 5 star hotel offering premium business services and one of Italy's most dazzling leisure rooftop experiences.

The hotel is also featuring a SPA, 5 food & beverages outlets and more than 1000 sqm events venues.

Main duties and responsibilities: Team Leadership & Operations Oversee and coordinate the daily operations of the Concierge department, ensuring all guest requests are handled efficiently and to the highest standards.

Support the Concierge Agent in staying focused on guest satisfaction while meeting financial and operational targets.

Establish and maintain strong relationships with local businesses, restaurants, and attractions to enhance guest experiences.

Develop and maintain an up-to-date database of recommended services, venues, and experiences for guests.

Guest Services & Experience Provide personalized recommendations and arrange services for guests, including transportation, dining reservations, tickets, and other special requests.

Ensure VIP and repeat guests receive tailored service and personalized attention.

Maintain full awareness of hotel facilities, services, and room categories to effectively assist guests.

Handle guest complaints, feedback, and special requests, ensuring swift resolution and guest satisfaction.

Standards & Service Excellence Ensure the Concierge department adheres to hotel policies, procedures, and brand standards while delivering exceptional guest service.

Monitor guest feedback, identifying opportunities for service improvement and team development.

Maintain knowledge of daily arrivals, departures, VIP guests, and special events to proactively manage guest needs.

Respond to emergencies in line with hotel procedures, ensuring guest and employee safety at all times.

Skills and requirements: Proven experience as a Chief Concierge or Senior Concierge in a lifestyle hotel environment.

Membership in Les Clefs d'Or is highly preferred.

Extensive knowledge of local attractions, restaurants, and cultural highlights.

Strong leadership and communication skills.

Excellent problem-solving abilities and guest service mindset.

Fluent in English and Italian; additional languages are a plus.

What we offer - A stimulating and collaborative work environment in a 5 star hotel.

- Opportunities for professional growth and development.

- Competitive salary package.

- Room discounts available worldwide within the Hyatt portfolio.

Join our pre-opening team to build strong memories together!

We're committed to fostering an inclusive workplace that values diversity and equal opportunity.

We welcome applications from all qualified candidates, regardless of gender, race, ethnicity, religion, disability, or sexual orientation.

Please submit your CV in response to this job posting, with authorization for the processing of personal data in accordance with Legislative Decree 196/2003 and the GDPR (EU) 2016/679.