Chief Technology (And Operations) Officer Lazio

Chief Technology (And Operations) Officer
Roma
Lazio, Lazio

Chief Technology (and Operations) Officer

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

DHL eCommerce is one of the divisions of DHL, dedicated to both domestic and international parcel delivery, through our cutting-edge cross-border products. We are looking for a Chief Technology and Operations Officer in Italy to steer and manage software and hardware requirements of an established Joint Venture by DHL eCommerce and Poste Italiane in order to create a modern and sustainable network of automatic parcel lockers with user-friendly interfaces at key locations across Italy for use by PI, DHL and possible sale to third parties.

**Position Location**: Italy

**RCS Grade**: I

**Areas of Responsibility

- Steer and manage the software and hardware requirements in the Joint Venture for the Italian market

- Responsible for all locker operation processes

- Assure efficient locker installations

- Management of the installation

- and maintenance-provider

- Budget responsibility for software, hardware, and installation/provider-management

- Manage the whole CTOO-Team

- Responsible for all safety and security topics in the Joint Venture

**Key Tasks (technically)

- Definition of HW requirements in terms of asset requirements and IT network architecture

- Definition of SW requirements, definition of functional solution and management of IT development providers

- Analysis of business IT needs

- IT budget management HW and SW

- Support in the drafting of technical and functional requirements

- Purchase of HW and SW IT services

- PMO activities for the development of technological solutions

- Management of departmental systems needs (PCs, printers, etc. )

- Monitoring of the functioning of central information systems and TLC networks

- Technical interface with central and delivery systems of the various couriers connected to the locker network

- Cybersecurity SLA Monitoring

- Expected SLA monitoring of corporate business IT systems

**Key Tasks (operationally)

- Preparation and implementation of new installations (e. g masonry, electrical works, management of installation teams)

- Management and maintenance of the locker network throughout its life cycle

- Service delivery management

- Management of purchase and supply contracts

- Ordinary/extraordinary and emergency maintenance management

- Management of locker warehouses and spare parts, installations/maintenance, regeneration, divestment/locker closure

- Definition of processes and operating procedures of competence

- Oversight of the asset procurement process (including spare parts? ) and installation services (including masonry and electrical works), maintenance and warehouse, general operation

- Suppliers selection and management (assets, warehouse, transport and maintenance) management of negotiations and / or purchasing processes and tenders

- Formalization of purchase contracts and related operational management

- Definition of processes and operating procedures of competence

- Preparation of technical specifications contract / tender for purchase and supply

**Business Skills

- Deep understanding of locker-processes and -management

- Great knowledge in general-logistic processes

- Experience in IT-Project-Management and requirements engineering

- Experience in maintaining and operating a complex IT-environment

- Independent, structured and goal-oriented working style

- Very good MS Office skills, Power Point and Excel

- University Bachelor / Master degree and/or several years of professional experience in IT and Operations

- Very good Italian and English language skills

**Personal skills**:

- Structured and goal-oriented mindset and excellent collaborative skills

- Get-it-done attitude

- Teamplayer

- Manage and achieve goals in a team

- Quick to adopt best practice rather than re-invent the wheel.

- High degree of proactivity, customer and service orientation

- Strong intercultural skills from having worked in an international context and/or from having worked/studied abroad for a longer period of time

- High degree of independence