City Operations Manager (Maternity Cover) Firenze

City Operations Manager (Maternity Cover)
Firenze
Toscana, Firenze

If you are looking for a quick growth of responsibilities in Operations, this job is for you!

You will be end-responsible for our food delivery operations in the city of Florence and Pisa.

This means leading a team, connecting with the partner restaurants, owning the city delivery KPIs and taking strategic decisions to grow and improve the business in Florence and Pisa.

Before the hub launch : presence in Florence is required only a few days / or a few weeks - modalities to be defined.

After the hub launch (november) : full presence in Florence.

The company will provide a relocation package to be discussed.

**Your job

To manage a smooth operation and grow the success, these are your responsibilities:

- Managing overall the operations of the cities

- Making sure daily tasks run smoothly by managing the shift-responsible team members

- Launch and manage the logistic hub of Florence

- Planning ahead in order to grow and improve the food delivery operations in your city

- Ensuring the city complies with company policies, procedures, rules and regulations and all applicable laws

- Overseeing the development and measurement of the city KPIs and drawing conclusions for strategic decisions

- Collaborating closely with HR, Business Planner, Continuous Improvement Specialists and Support teams

- Close working relationships with Sales, Disposition and Customer Service to ensure high Service Quality for Partner Restaurants

- Managing and building relationships with our partner restaurants and helping in resolving their questions in regards to deliveries

**Your profile

- Completed vocational training with working experience and/ or university degree (engineering degree are nice to have but not must)

- Work experience in Operations

- Analytical mindset : you are good with data analysis and you are able to provide meaningful insights from data

- Good working knowledge of Microsoft Excel/Google Sheets

- Previous experience in team management

- (Near-) native level of Italian and fluency in English

- High level of service orientation

- Willingness to keep an eye on your phone and jump in when needed