Claims Handler Milano

Claims Handler
Milano
Lombardia, Milano

About Swiss Re Corporate Solutions

Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer.

We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group.

We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide.

We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking.

Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.

In our inclusive and flexible environment everyone can bring their authentic selves to work.

**About the Team

Our claims team is based in Paris, Milan and Madrid, and comprises 9 claims professionals of different backgrounds, fields and languages, handling losses in the retail markets across all the main lines of business.

We believe that the way in which claims are handled, through the delivery of our Corporate Solutions Claims Commitment, can be a key differentiator and enables us to provide an outstanding service to our customers.

Put simply: we want outstanding claims' service to be the reason customers buy insurance from us.

The position reports into the Head of Claims for France, Iberia and Italy.

**About the Role

You would be responsible for the professional handling of Direct Insurance claims underwritten in both the retail and international wholesale markets.

The claims portfolio consists of Casualty and Directors and Officers/Executive risks claims.

You will be acting as Lead or as a coinsurer, and capable of technical coverage evaluation and exposure analysis and influencing a market to reach the desired outcome.

Our objective is proactive investigation and evaluation, fair resolution, and delivery of exceptional customer service in line with our commitment.

This role would suit someone in the early stages of their insurance career who is looking to take a junior position in an experienced team and to develop as a claims handler in a growing and dynamic book of business.

**Your key responsibilities**:

- Handle claims of low/medium severity within defined authority including, coverage review, fact investigation, loss evaluation, and crafting and executing

on an appropriate claim resolution strategy

- Set and maintain appropriate and timely indemnity and expense reserves in accordance with the guidelines

- Proactive diary management to drive claims toward a timely resolution

- Develop and implement appropriate strategy for fair claim resolution, to include settlement negotiation where needed

- Select, direct and manage external specialists and vendors, including working with them to set appropriate budgets and effectively handle costs

- Select and lead outside attorneys, where needed, including working with attorneys to set appropriate resolution strategy and budget and proactively

managing costs

- Regularly provide meaningful claims insights and input to internal partners, including underwriters, sales and risk engineering, and studies review and

analysis relating to claims, emerging risks, legal, regulatory and societal developments and other industry topics

- Assist Underwriting and others with contractual wording and risk assessments associated with policies or risks

- Keep Claim Management and internal partners aware of loss potential and material claim developments, consistent with the guidelines

- Provide accurate information and data for Claims' reporting.

Follow internal governance, legal and regulatory requirements

- Receive regular Claims and Insurance Industry training/education.

Participate in regional and global projects

**About You

- Educated to legal university degree-level

- Basic policy language skills enabling accurate and consistent policy wording interpretation

- Basic insurance claims expertise and knowledge of Casualty claims would be a plus however you will be comprehensively supported and trained by

more experienced team members

- Strong written and verbal communication skills, proficient in English

- A desire to learn and develop as a person and as an insurance professional

- Curious, energetic, analytical, confident, collaborative, proactive, problem solver who is prepared to contribute towards all areas of the CorSo business

- Ability to work independently and as part of a team

- Ability to engage and manage external specialists, including proactive cost management

- Litigation and outside attorney management skills

- Good presentati