Claims Manager - Exotic Car & Powersports Vehicle Service Contracts Napoli

Claims Manager - Exotic Car & Powersports Vehicle Service Contracts
Napoli
Campania, Napoli

Job Description

This position is remote and requires no travel. About Us: At Autrella, we specialize in providing top-tier vehicle service contracts for exotic and luxury cars along with powersports vehicles.

Our mission is to deliver unparalleled service and peace of mind to our clients, ensuring their prized vehicles are protected.

Job Summary: We are seeking an experienced and detail-oriented Claims Manager to oversee and manage the claims process for our exotic car vehicle service contracts.

The ideal candidate will have a strong background in automotive or powersports service and/or claims, exceptional customer service skills, and a desire to deliver an unparalleled customer and dealer experience.

Key Responsibilities: Claims Processing: Efficiently manage and process claims related to powersports and exotic car vehicle service contracts, ensuring timely and accurate resolution. Customer Service: Provide exceptional customer service to clients and repair facilities, addressing their concerns and inquiries with professionalism and empathy. Documentation: Maintain comprehensive and accurate records of all claims, including documentation of damages, repairs, and communications. Vendor Management: Collaborate with repair shops, dealerships, parts suppliers, and other service providers to ensure high-quality repairs and services. Compliance: Ensure all claims are handled in accordance with company policies, industry regulations, and legal requirements. Reporting: Generate and analyze claims reports to identify trends, areas for improvement, and cost-saving opportunities. Training: Train and mentor junior claims staff, fostering a culture of excellence and continuous improvement. Qualifications: Experience: Minimum of 5 years of experience in powersports or automotive service or claims management, preferably with a focus on powersports, luxury or exotic vehicles. Education: High School DiplomaSkills: Strong analytical, organizational, and communication skills.

Proficiency in claims management software, customer relationship management software, and Microsoft Office Suite. Knowledge: In-depth knowledge of various powersports vehicles, exotic car brands, models, and repair processes. Customer Focus: Demonstrated ability to provide exceptional customer service and build strong client relationships. Attention to Detail: High level of accuracy and attention to detail in all aspects of claims management. Benefits: Competitive salary and performance-based bonusesComprehensive health insurance401(k) with company matchPaid time off and holidaysOpportunities for professional development and career advancementHow to Apply: Interested candidates are invited to submit their resume and cover letter to: ******. Please include "Autrella Claims Manager Application" in the subject line.

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