Claims Specialist Italy (F/M/D) Milano

Claims Specialist Italy (F/M/D)
Milano
Lombardia, Milano

ABOUT US

SHARE NOW stands for the world's first free-floating car-sharing service - the biggest innovation in the car business since the invention of the car.

We come from a long line of pioneers in the car-making industry and challenging the status quo is how we like to play.

Our mission now is personal freedom: To make it possible for anybody to drive in the city without breaking the bank - or the environment.

Our headquarters are in Berlin, Germany, and we operate across Europe.

We offer an exciting, fast-growing environment in which everyone has equal opportunity to bring ideas to the table.

We believe the future is about personal freedom and that everyone has a role to play.

We are more than 500 employees of over 30 nationalities spread out across the globe.

You could be one of them.

For our Damage & Claims Team in **Milan**, we are looking for a **Claims Specialist (f/m/d)** offering a **1-year contract** with the possibility of renewal.

**WE OFFER**:

- Working autonomously in an intellectually stimulating, agile, and creative environment where every idea matters.

- Internal and external development possibilities for personal and professional growth

- Unique Mobility Allowance for your Share Now experience

- Company pension, flexible working hours, and 30 days paid vacation days per year

- Hot and cold drinks, snacks, and fresh fruits to keep your energy levels up

- Informal atmosphere, Welcome Days, and our global team meetings (Townhall) as essentials of the Share Now culture

**YOUR TASKS**:

- You are our customers' first point of contact in case of claims.

You negotiate, determine and settle the fleet claims within your pay-out limit.

You report directly to the Team Lead Claims.

- Claims investigation, management, and further file processing according to our internal guidelines

- Check the existing insurance coverage for our fleet in case of claims

- Settlement in case of personal injury and material damage (examination of liability and damage amount, eventual recourse actions)

- Negotiations with the regulatory authorities (lawyers, repair shops, and other relevant experts)

- Interface (via phone, face-to-face, or in writing) to our Share Now locations, external experts, repair shops, law firms, and insurance companies

- Europe-wide correspondence with repair shops and suppliers

- Conducting necessary enquires

- Other relevant tasks, such as the preparation of accident compensation statements or examination of the reasons for the complaint

**YOUR PROFILE**:

- Completed commercial or technical education (ideally in the insurance, service, or vehicle-related industry) or similar working experience; alternatively completed law or economics studies

- Excellent Italian & good English skills (both written and spoken)

- Two years or more of working experience in a similar position

- Familiarity with typical bases of claims, compensation payments, and relevant jurisdiction & a fundamental technical understanding of vehicle damages

- Ability to work with high-quality standards both independently and in a team

- Strong communication skills, as you will often communicate over the phone

- Strong customer orientation & negotiation skills

- Proficiency in Microsoft Office, particularly Excel

**_At SHARE NOW, we're looking for outstanding individuals who can contribute with new perspectives and are curious about learning.

We believe that creativity sparks from diverse perspectives.

We design for, and want our team to be people of every gender, age, race, religion, sexual orientation and physical ability.

_Even if your experience doesn't exactly match the job description, we would still encourage you to apply. _**:

**Do I need to meet all the requirements to apply?

**:

**Bei SHARE NOW suchen wir herausragende Persönlichkeiten, die neue Perspektiven einbringen können und neugierig sind, etwas zu lernen.

Wir glauben, dass Kreativität aus unterschiedlichen Perspektiven entsteht.

Wir entwerfen Produkte für Menschen jeden Geschlechts, jeden Alters, jeder Ethnie, jeder Religion, jeder sexuellen Orientierung und jeder körperlichen Fähigkeit und möchten, dass unser Team aus ihnen besteht.

Auch wenn Deine Erfahrung nicht genau mit der Stellenbeschreibung übereinstimmt, möchten wir Dich dennoch ermutigen, dich zu bewerben.

**:

- Muss ich alle Anforderungen erfüllen, um mich zu bewerben?

**Studien verschiedener Quellen haben gezeigt, dass sich Männer im Durchschnitt auf eine Stelle bewerben, wenn sie 60 % der Bewerbungsanforderungen erfüllen.

Im Gegensatz dazu versuchen Frauen/nicht-binäre Menschen, einen viel höheren Prozentsatz der Anforderungen zu erfüllen, bevor sie sich bewerben.

Wir ermutigen jeden, sich zu bewerben und uns die Chance zu geben, Fähigkeiten und Erfahrungen zu bewerten.

**: