Client Advisor – Florence Firenze

Client Advisor – Florence
Firenze
Toscana, Firenze

We are searching for a new Client Advisor for our Store based in Florence.

Through creativity, entrepreneurship and passion, our sales staff enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.

Accountabilities Sales and Services Maximize sales opportunity deriving from any entrance in store.

Act as a Brand Ambassador by representing and promoting the brand inside and outside of the Store, by engaging and acquiring potential customers. This involves, for instance, taking part in networking events.

Contribute to the KPIs achievement.

Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints).

Handle sales process as per delivery standards (from Welcome to Packaging).

CRM Enrich CRM database with clients, ensuring quality in data collection for KPIs.

Develop prospects in the CRM database proactively, focusing on social attitude and networking activities.

Perform all CRM 1 to 1 activities as per Store Manager indications, including CRM After Sales Service (e. g. , follow up on watch maintenance).

Other Activities Apply all sales-related procedures and guidelines (discounts, security, fiscal, legal, etc. ).

Ensure that all front areas of the shop are neat, clean, and products are displayed as per VM guidelines.

Perform all AFSS front office activities directly related to final customers, acting as a proactive point of contact and ensuring that customer satisfaction is constantly pursued and restored.

Desired Skills and Experience Excellent selling skills.

Experience in luxury retail sales is a plus.

Knowledge of fine Jewellery & Watches is a plus.

Passion for the brand.

Strong interpersonal skills and outstanding customer orientation.

Strong networking attitude.

Good computer skills (MS Office).

Business awareness.

Fluency in English.

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