Client Advisor & Sales Support - Fiumicino Fiumicino

Client Advisor & Sales Support - Fiumicino
Fiumicino
Lazio, Fiumicino

Position**:

- Bulgari Italia is searching for a_ _**_Client Advisor_**_ _for its stores based in _**_Rome

- Fiumicino_**_. _

- Through creativity, entrepreneurship and passion our sales staff enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit. _

**Accountabilities

**Sales and Services

- Maximize sales opportunity deriving from any entrance in store

- Acting as a Brand Ambassador by representing and promoting the brand inside and outside of the Store, by engaging and acquiring potential customers.

This involve, as instance taking part in networking events

- Contribute to the KPIs achievement

- Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)

- Handle sales process as per delivery standards (from Welcome to Packaging)

**CRM

- Enrich CRM data base with clients granting KPIs quality in data collection

- Develop prospects into CRM data base proactively focusing on his/her social attitude and networking activities

- Perform all CRM 1 to 1 activities as per Store Manager indications including CRM After Sales Service (ex.

follow up on watch maintenance)

**Other Activities

- Ensure that all front area of the shop are neat, clean and products are displayed as per VM guidelines

- Perform all AFSS front office activities directly related to final customers acting as proactive point of and assuring that the customer satisfaction is constantly pursued and restored

**Profile**:

**Qualifications/Professional Capabilities

- Experience in luxury retail sales

- Knowledge of luxury competitive environment

- Passion for the brand

- Fluency in English

- Good computer skills (MS Office)

**Personal Competencies

- Excellent selling skills

- Strong Interpersonal skills and outstanding customer orientation

- Entrepreneurship

- Strong networking attitude

- Business awareness

- Teamwork