Client Advisor Firenze

Client Advisor
Firenze
Toscana, Firenze

Posizione

- Within our _**_Store in Florence_**_, we are searching for a _**_Senior Client Advisor_**_. _

- Through creativity, entrepreneurship and passion our sales staff enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit. _

Accountabilities

Sales and Services

- Maximize sales opportunity deriving from any entrance in store

- Acting as a Brand Ambassador by representing and promoting the brand inside and outside of the Store, by engaging and acquiring potential customers.

This involve, as instance taking part in networking events

- Contribute to the KPIs achievement

- Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)

- Handle sales process as per delivery standards (from Welcome to Packaging)

CRM

- Enrich CRM data base with clients granting KPIs quality in data collection

- Develop prospects into CRM data base proactively focusing on his/her social attitude and networking activities

- Perform all CRM 1 to 1 activities as per Store Manager indications including CRM After Sales Service (ex.

follow up on watch maintenance)

Other Activities

- Ensure that all front area of the shop are neat, clean and products are displayed as per VM guidelines

- Perform all AFSS front office activities directly related to final customers acting as proactive point of and assuring that the customer satisfaction is constantly pursued and restored

Profilo

- Desired Skills and Experience_

- Excellent selling skills

- Experience in luxury retail sales is a plus

- Knowledge of fine Jewellery & Watches is a plus

- Passion for the brand

- Strong Interpersonal skills and outstanding customer orientation

- Strong networking attitude

- Good computer skills (MS Office)

- Business awareness

- Fluency in English

- JOB NUMBER

-

**BULG07750**:

- COUNTRY / REGION

-

**Italy**:

- CITY

-

**FLORENCE**:

- CONTRACT TYPE

-

**Permanent**: