Client Advisor Ello

Client Advisor
Ello
Lombardia, Ello

Client Advisor Retail

Jil Sander

Full time

Location: Reggello, IT

Date: Dec 3, 2024

Client Advisor Description:JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship.

The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive belief in excellence and highest quality standard.

CLIENT ADVISOR – The Mall Reggello

Jil Sander is looking for the perfect profile as Client Advisor for our Outlet in The Mall Reggello.

Main Responsibilities:Welcome and serve the customer, providing an excellent in-store experience at all times, perceiving his/her needs and expectations, and providing necessary information about the product, current trends, and storytelling. Demonstrate brand and product knowledge based on the training program provided, while keeping up to date with the luxury environment and competitors. Achieve established personal and store sales goals by effectively managing all customer accounts through all stages of the sales cycle and purchase process. Respond to all product inquiries (direct and indirect) and attempt to convert them to sales. Develop and maintain effective one-on-one relationships with customers, utilizing digital tools when necessary. Deal effectively with customer queries and after-sales care, liaising with the manager when necessary. Maintain accurate records of all key customer account activities, including contact names, special delivery requirements, product preferences, outstanding price quotes, previous order history, and all follow-up information related to closing the sale. Maintain the sales floor and visual display to a high standard in line with brand guidelines. Follow the company operational guidelines, policies, and stock procedures. Ensure qualitative monitoring and updating of customer information according to the company tools (CRM) to retain actual customers and detect new high-potential ones. Exhibit an excellent attitude for teamwork and team spirit. Life Skills:Strong communication skills (verbal, in person, via e-mail, SMS, etc. ) and ability to handle clients with personal care and empathy. Strong attention to detail. Results-driven and customer-focused. Time management skills. Problem-solving abilities. Omni-channel retail orientation. Flexible availability – including weekends and holidays. Requirements:1-2 years of experience in the luxury fashion industry. Back of House (BOH) knowledge. Proactivity, enthusiasm, fashion knowledge, and problem-solving skills. #JS

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