Client Advisor - Fidenza (Fixed Term) Fidenza

Client Advisor - Fidenza (Fixed Term)
Fidenza
Emilia Romagna, Fidenza

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community.

Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. Position: CLIENT ADVISOR Fixed Term - FidenzaFor our boutique in Fidenza, we are currently looking for a highly motivated Client Advisor with a strong passion for creating an exclusive experience for our customers.

We value results-oriented individuals who have a willingness to learn, are always up-to-date on fashion trends, and possess a strong interest in our brand and our product. Responsibilities will include:Client:Master the client journey;Create customer emotion and desire;Engage existing and prospect clients as per the weekly plan defined by store management;Deliver the Valentino Couture service impeccably in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);Focus on development and retention of existing clients and recruitment of new and potential ones;Engage the client through every selling opportunity - walk-in, private appointment, phone consignments;Actively participate in sales in partnership and appointment routine. Operations and Visual:Deal with all sales and after-sales activities (boutique returns, end of season, customer returns, repairs, complaints);Ensure product good maintenance and replenishment on the floor;Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales;Respect administration and operations procedures;Liaise with the in-store visual to follow display guidelines and verify and report all relevant information to store management. Qualifications:Retail experience;Excellent interpersonal and effective communication skills;Fluency in English is essential; a second language is preferred;Be a team player with a pro-active attitude;High fashion knowledge;Ability to adapt to changing needs of the company as necessary;Must have a client network in a luxury environment. The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity.

Inspiring a sense of belonging, passion, and engaging colleagues are the bases of our inclusive and multifaceted world.

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