Client Advisor - Roma, Piazza Di Spagna
WHY WORK FOR VALENTINO
Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4, 000 colleagues in 30 different countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage, and values that are constantly re-worked and steadily conveyed in an always contemporary way.
Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures, and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear, and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness, and care for details.
What We Believe InHere at Valentino, we act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create customer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.
POSITION: CLIENT ADVISORWe are currently seeking a highly motivated Client Advisor with a strong passion for creating an exclusive experience for our customers. We value results-oriented individuals who have a willingness to learn, are always up-to-date on fashion trends, and have a strong interest in our Brand and our Product.
Responsibilities will include:ClientMaster the Client Journey;Create Customer emotion and desire;Engage existing and prospect clients as per weekly plan defined by Store Management;Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing, and farewell);Focus on development and retention of existing clients, recruitment of new and potential ones;Engage the client through every selling opportunity - walk in, private appointment, phone consignments;Actively participate in the sales in partnership and OTO appointment routine. Operations and VisualDeal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints);Ensure product good maintenance and replenishment on the floor;Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;Respect administration and operations procedures;Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management. Qualifications:Must have retail experienceExcellent interpersonal and effective communication skillsFluency in English is essential, second language is preferredBe a team player with a pro-active attitudeHigh fashion knowledgeAbility to adapt to changing needs of the Company as necessaryMust have client network in luxury environmentHow We AreThe Valentino Ecosystem is complex and interconnected. It is populated by many talents from different areas and with different attributes. We work hard to grow every day both as a Maison and as individuals. Learning by doing and from mistakes, communicating transparently, inspiring sense of belonging, passion, and engaging colleagues are the bases of our inclusive and multifaceted world.
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