Client Director, Fsi Milano

Client Director, Fsi
Milano
Lombardia, Milano

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8, 100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job DescriptionYou will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role: Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNowWork with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teamsOversee growth of global accounts, including development and deployment of worldwide resourcesBuild trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO levelDevelop a clear roadmap and build capabilities across our clients and ServiceNow teams to promote an outstanding customer experienceAchieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional ServicesQualificationsTo be successful in this role you have: Extensive background in client management, aligning account strategies to revenue opportunitiesSolid experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive-level relationship managementPrevious sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)Experience exceeding sales targetsExperience leading a virtual or matrixed teamUnderstanding of broad, macro-level business IT needs for a prospective clientFSI Industry expertTravel up to 50% (depending on geography/region)Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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