Client Engagement Manager - Retail Market Cinisello Balsamo

Client Engagement Manager - Retail Market
Cinisello Balsamo
Lombardia, Cinisello Balsamo

What will you do

You will be responsible for providing program coordination, support and expansion for major customers and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets.

The primary function of this role is to ensure no revenue is 'left on the table' with our most important 'gold' customers.

We are looking for a person who can work from our Solihull office but also someone who can work from client premises in Birmingham.

There is a possibility to work from home (approx.

once a week).

You will be a key member of our gold customer eco-system, working closely with the nominated account managers / account executives to ensure alignment to the wider customer strategy.

**How will you do it

Your role will be to ensure programs are managed, deployed and completed within the agreed programme parameters:

- Manage relationships within the retailer including, but not limited to, category management, loss prevention / asset protection, store operations

- Regularly audit stores to ascertain success of program deployment as well as identify opportunities for program expansion

- Collate record and report progress internally and externally

- Work as a team member and c ommunicate at all levels

- Produce accurate and timely reports.

- Review monthly targets for inspection performance

- Review monthly targets to achieve response times

- Interact with web portals and customer reporting interfaces

- Improve customer service delivery

- Interface with customer service desks

- Attend customer performance meetings

- S upport Key Account managers and sales management

- Identify and Investigate solutions to achieve solutions to retail business challenges

- Provide quick turnaround support for business as usual (BAU) customer requirements resulting in quotations being issued and orders being received and processed in a timely manner.

**What we look for

**Required**:

- Appropriate experience in a customer facing environment

- Demonstrate a successful track record of achievement in customer service excellence

- Demonstrate the ability to network with relevant groups

- Excellent communicator

- Ability to prioritise tasks and achieve goals

- Either retail experience OR product knowledge (CCTV, EAS, Loss Prevention)

- Educated to A Level standard (or equivalent)

**Preferred**:

If you are successful we can offer you a company culture that promotes work life balance, a dedication to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, on target commission, pension, life assurance, employee assistance program, employee referral scheme, discount on Johnson Controls security products including ADT Smart Home plus cycle to work, eye care vouchers and holiday purchase.

**I nostri benefici

In Johnson Control troverete un ambiente aperto a nuove idee ed esperienze appaganti, con la possibilità di svolgere un lavoro coinvolgente che vi stimolerà ad ampliare le vostre competenze e a fare carriera.

**Offriamo**:

- Orario Flessibile

- Possibilità di agile working

- Ticket Buoni Pasto da 8 Euro

**Chi siamo