Client Engagement Manager - Retail Market Cinisello Balsamo

Client Engagement Manager - Retail Market
Cinisello Balsamo
Lombardia, Cinisello Balsamo

What will you doYou will be responsible for providing program coordination, support and expansion for major customers and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets.

The primary function of this role is to ensure no revenue is 'left on the table' with our most important 'gold' customers.

You will be a key member of our gold customer eco-system, working closely with the nominated account managers / account executives to ensure alignment to the wider customer strategy.

How will you do itYour role will be to ensure programs are managed, deployed and completed within the agreed programme parameters:Manage relationships within the retailer including, but not limited to, category management, loss prevention / asset protection, store operationsRegularly audit stores to ascertain success of program deployment as well as identify opportunities for program expansionCollate record and report progress internally and externallyWork as a team member and communicate at all levelsProduce accurate and timely reports. Review monthly targets for inspection performanceReview monthly targets to achieve response times Interact with web portals and customer reporting interfacesImprove customer service deliveryInterface with customer service desks Attend customer performance meetingsSupport Key Account managers and sales managementIdentify and Investigate solutions to achieve solutions to retail business challengesProvide quick turnaround support for business as usual (BAU) customer requirements resulting in quotations being issued and orders being received and processed in a timely manner. What we look for Required:Appropriate experience in a customer facing environment Demonstrate a successful track record of achievement in customer service excellenceDemonstrate the ability to network with relevant groups Excellent communicator Ability to prioritise tasks and achieve goalsEither retail experience OR product knowledge (CCTV, EAS, Loss Prevention)  PC literacy (Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces)Educated to A Level standard (or equivalent)Preferred:  University Degree in relevant subject desirableOur benefitsWe offer an exciting and challenging position with great personal freedom and professional responsibility.

Joining us, you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction.

In addition, we offer outstanding career development opportunities, which will stretch your abilities and channel your talents. If you are interested to learn more about this exciting opportunity then please apply directly to the role through the web page. We offer:Flexible working hoursAgile workingMeal vouchers of €8Who we are:Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls powering operational excellence at scale and enabling smart and connected shopper engagement.

Our intelligent digital operating platform – Sensormatic IQ – combines the full Sensormatic Solutions portfolio, including third-party data to deliver unmatched insights into shopper experience, inventory intelligence, loss prevention and operational effectiveness with advanced technologies, like AI and Machine Learning.

This enables retailers to act on prescriptive and predictive data-driven outcomes to confidently move into the future.

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