Client Engagement Manager - Retail Market Cinisello Balsamo

Client Engagement Manager - Retail Market
Cinisello Balsamo
Lombardia, Cinisello Balsamo

What will you do

You will be responsible for providing program coordination, support and expansion for major customers and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets. The primary function of this role is to ensure no revenue is 'left on the table' with our most important 'gold' customers.

You will be a key member of our gold customer eco-system, working closely with the nominated account managers / account executives to ensure alignment to the wider customer strategy.

**How will you do it

Your role will be to ensure programs are managed, deployed and completed within the agreed programme parameters:

- Manage relationships within the retailer including, but not limited to, category management, loss prevention / asset protection, store operations

- Regularly audit stores to ascertain success of program deployment as well as identify opportunities for program expansion

- Collate record and report progress internally and externally

- Work as a team member and communicate at all levels

- Produce accurate and timely reports.

- Review monthly targets for inspection performance

- Review monthly targets to achieve response times

- Interact with web portals and customer reporting interfaces

- Improve customer service delivery

- Interface with customer service desks

- Attend customer performance meetings

- Support Key Account managers and sales management

- Identify and Investigate solutions to achieve solutions to retail business challenges

- Provide quick turnaround support for business as usual (BAU) customer requirements resulting in quotations being issued and orders being received and processed in a timely manner.

**What we look for

**Required**:

- Appropriate experience in a customer facing environment

- Demonstrate a successful track record of achievement in customer service excellence

- Demonstrate the ability to network with relevant groups

- Excellent communicator

- Ability to prioritise tasks and achieve goals

- Either retail experience OR product knowledge (CCTV, EAS, Loss Prevention)

- Educated to A Level standard (or equivalent)

**Preferred**:

**Our benefits

We offer an exciting and challenging position with great personal freedom and professional responsibility. Joining us, you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities, which will stretch your abilities and channel your talents.

**We offer**:

- Flexible working hours

- Agile working

- Meal vouchers of €8

**Who we are**:

Twitter, and our YouTube channel.