Client Engagement Solutions Coordinator Bardi

Client Engagement Solutions Coordinator
Bardi
Emilia Romagna, Bardi

Presentazione dell'azienda

The Armani Group is a leading company in the fashion and luxury sector, with more than 7, 620 employees and seven production plants.

Its three core brands - Giorgio Armani, Emporio Armani and A|X Armani Exchange - are active in all the world's major countries, across many continents.

With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories.

Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts.

Descrizione del posto (Mansioni)

Background

Within the company's Digital Transformation and the Phygital Customer Relationship Journey that

lead to an increasing attention to and focus on customer centricity, the IT Department has

undertaken an evolution path towards a Customer First Operating model, possibly evolving to a

product based model and organisation in the mid term.

The IT department is on a path that aims at innovating all the solutions supporting the relationship with final customers throughout the entire journey by adopting digital and sustainable solutions.

The scope of this evolution focused on customer centricity encompasses (although it is not limited

to):

- Customer Relationship Management

- Marketing Automation

- Client Services

- Clientelling

- Customer Identity

With the ultimate objective of building a "customer" and "value generation" obsessed IT Leadership, we are looking for the "Client Engagement Solutions Coordinator"

Role Mission

Reporting to the Head of Business Solutions, the Client Engagement Solutions Coordinator (CESC) will be in charge of the identification, selection, implementation, evolution and support of all the

solutions related to the role's scope (cloud based, API/Microservices integrated, on-prem).

The CESC will proactively support the Head of Business Solutions in setting the vision, building and executing the strategy related to the Customer Relationship Ecosystem of all the businesses managed by the company (Fashion & Luxury, Food & Beverage, Home Furniture etc. )

throughout all channels.

The CESC will partner with several business departments such as (but not limited to) Client

Engagement, Digital Business, Retail & Omni-channel, at Global Level.

The CESC will partner with the entire IT professional family, in particular with other Corporate IT teams such as Retail, Omnichannel, Data Strategy & Analytics, Enterprise Architecture and all the Regional IT units.

The CESC will oversee research and scouting of new technologies in the Customer Relationship field.

As an empowered Senior Officer and having a high degree of delegation, the CESC will make

appropriate decisions in order to leverage technology investments and capital to support the

company's long-term revenue and growth goals.

Key Accountabilities

- Support the Head of Business Solutions in setting the vision and building the strategy for the

researching and scouting new possible solutions