Client Liaison - Database Specialist Milano

Client Liaison - Database Specialist
Milano
Lombardia, Milano

About the role**:

**About you**:

- An enthusiastic, self-starter who thrives on human interactions and has a desire to help people and find the best solution possible using your training, knowledge and creative problem-solving skills.

- Passionate about technological advancements with a high degree of computer literacy and experience with art world-specific software.

Knowledge and familiarity with FileMaker systems and ArtBase is highly desired.

- Able to work calmly under pressure towards the goal of resolving support requests.

- Meticulous project management skills, ability to juggle multiple complex projects with staggered deadlines.

- Methodical in helping test systems, troubleshooting issues and finding answers or suggesting workarounds to help our clients reach their goals.

In due time

- Managing bespoke data migration projects to bring new clients on from competitor systems

- Becoming a dedicated point of contact for our larger clients

- Cross-team projects to roll out new database development

**Key responsibilities**:

- Setting up and delivering database accounts once sales have been confirmed.

This will involve cross-team collaboration and communication with technical and sales teams.

- Providing training to new and existing clients or offering screen sharing sessions to help familiarise clients with the products as they get setup.

- Helping clients with imports from other Artlogic products and services

- Assessing our current systems and contributing to streamlining process, refining client-facing aspects of the product and saving time where possible.

This is facilitated by regular meetings with managers and members of the UK-based website development team.

- Creating help notes and, in due course, hosting webinars for our products to help us build up our self-service resources for our clients.

In due time:

- Managing bespoke data migration projects to bring new clients on from competitor systems

- Becoming a dedicated point of contact for our larger clients

- Cross-team projects to roll out new database development

**What we offer**:

Please note that you will need to have the legal right to live and work in the UK to be considered for this role.

**How to apply**:

- Your CV

- Covering letter

You will need to have the legal right to live and work in the US to be considered for this role.

**Artlogic is an equal opportunities employer**:

- We are committed to valuing diversity and seek to provide all staff with the opportunity for employment, career and personal development on the basis of ability, qualifications and suitability for the work as well as their potential to be developed into the job.