Client Manager Intern (Italian Language) Lazio

Client Manager Intern (Italian Language)
Roma
Lazio, Lazio

Description

That thing we do

We're the Operating System for the Music Industry - a platform that pumps up the jam of every play.

We connect all players of the industry to amplify the value of music.

Driven by machine learning and copyright expertise, our system pumps neutral data and authoritative knowledge to everyone along the chain.

For those who make or use music, we allow them to plug in to our O. S.

to ease operations, increase earnings, and get in sync with everyone else.

The project

You will be part of the BMAT Operations team, helping the team with tasks related to ensure high-quality services to our clients.

We are looking for an enthusiastic, problem-solving person, who's able to rapidly understand technical processes and inconsistencies and find solutions together with the rest of the team.

Main tasks involve providing support to our products/services, responding to customers' needs, and helping guarantee the quality of the services provided by investigating and troubleshooting technical problems.

As part of the Digital Engineering team, you will help build and improve one of the most complete music data processing systems in the world.

We are connected to more than 80 service providers such as Spotify or Apple Music.

Main Tasks

Building and improving relationships with clients

Providing support in tasks related to Account, Product and Project management

Assist the Client Manager with building a strong relationship with customers.

Assist the Client Manager to ensure that customers are happy with the services and the workflow and understand their needs in depth.

Coordinate the treatment of customer requests and needs with the BMAT technical teams.

**Requirements**:

All about you

Business Administration/ Marketing student (from fourth year)

Availability of at least 20 hours a week

Good level of English and Italian

Initiative and enthusiasm

Ability to summarise complex concepts

Good writing and numerical skills

Ability to work autonomously

Organisation and planning skills

Familiarity with excel

Location

Preferably in Rome but we're flexible

**Benefits**:

You Can Enjoy

Flexible working hours and location

Flat hierarchy

You can make the role your own and run your own development

Online language classes to improve your Spanish, Catalan or English

Online and onsite courses and music industry workshops run by inhouse experts

We'll provide you with all equipment needed for you to be comfortable

Unlimited time off because we believe that you know best when you need to rest.

Who the FAQ are BMAT

BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona.

We're now over 160 people, spread across Barcelona, Buenos Aires, Lima, Rio de Janeiro, London, Paris, Nairobi, Oslo, Tel-Aviv, Singapore, Tokyo, Manila, Bangkok and Lagos.

We're a team of pretty decent people who enjoy working with each other.

We're open-minded and well-traveled, coming from all parts of the world.

We've got rappers, producers, cello players, DJs, and songwriters.

The passion for music, the excitement for innovative technology and Barcelona as a backdrop has proven to make a good combination.

Join us from wherever you are on our mission to help make music live forever.

We say there's a BMAT touch.

We believe it has to do with being passionate, obsessive, nice, generous, honest, self-motivated, entrepreneurial, intrepid, crazy, extraordinary, creative, agile, human, friendly, smart, witty, talented, naive, optimistic, surprising, sensual, and nerdy, but not very hipster (unfortunately).

Our way of being is always sprinkled with transparency, perseverance, flexibility, open-mindedness and trustworthiness.

Diverse perspectives drive innovation, and innovation is kind of our thing.

Our open-minded and flexible culture organically fosters this diversity.

We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life.

Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place.

With equal opportunities for everyone, BMAT is a pretty nice place to work.