Client Service & Onboarding Analyst Lazio

Client Service & Onboarding Analyst
Roma
Lazio, Lazio

Social network you want to login/join with:Client:EuronextLocation:Job Category:Customer ServiceEU work permit required:YesJob Reference:ddf262ae43c5Job Views:9Posted:02. 03. 2025Expiry Date:16. 04. 2025Job Description:Key accountabilities:Act as the central point of contact for an allocated group of clients on operational matters and ensure an efficient incident management process, escalating issues in an accurate and timely manner. Provide client support and follow up on all questions or issues until resolution, regularly informing the client of progress, particularly when in-depth analysis is needed. Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives. Drive continuous improvement of processes and practices, assessing and selecting improvement opportunities that provide long-term value and minimize operational risks. Contribute to operational enhancement projects, review specifications, and create terms of reference on upcoming products and initiatives, supporting clients during developments and tests, and executing conformance tests with clients. Your profile:Strong financial background and a good understanding of the various activities of Euronext's direct & indirect client base. Prior relevant Client Services experience. High standards of service delivery to clients and ability to create strong relationships. Strong analytical and organizational skills with a problem-solving attitude. Experience with project management and ability to monitor. Strong verbal communication skills both internally and externally. We are proud to be an equal opportunity employer.

We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor.

We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view, and we are committed to providing an environment of mutual respect. Additional Information:This job description describes the main activities within the role and is not exhaustive.

It does not prevent the addition of more tasks or projects.

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