Client Service & Onboarding Analyst Milano

Client Service & Onboarding Analyst
Milano
Lombardia, Milano

Key accountabilities

- Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner

- Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed

- Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.

- Drives continuous improvement of process and practices in Client Services,

- Act as a communication officer

- Contribute to client support role in projects, manage communications and client readiness, support clients on external tests.

**Profile**:

- Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.

- Prior relevant Client Services experience

- High standards of service delivery to clients and ability to create strong relationships

- Strong analytical and organization skills and problem-solving attitude

- Strong verbal communication skills both internally and externally

We are proud to be an equal opportunity employer.

We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor.

We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive.

It does not prevent to add more tasks, projects.