Client Service Account Manager - Coo Wb Milano

Client Service Account Manager - Coo Wb
Milano
Lombardia, Milano

Social network you want to login/join with:Client Service Account Manager - COO WB, MilanClient:INGLocation:-Job Category:-EU work permit required:YesJob Reference:025006f94541Job Views:30Posted:22. 01. 2025Expiry Date:08. 03. 2025Job Description:Deal with overall relationship with our Payment & Cash Management Wholesale Banking clients; in close concert with Relationship Management and Transaction Services, applies the conditions to ensure that client satisfaction targets are met, implement commercial and operational quality of service and minimizes reputational and operational risks. Key ResponsibilitiesContributes to the Client Services Account Management department and deal with day-to-day servicing of local based or subsidiaries of foreign based Corporate Clients and Financial Institutions with multiple WB daily banking products.

In case of local based clients with activities in multiple countries, contributes to ensure service delivery cross product and cross country. Contributes to change / implement processes in local and Group tools. Implements the client service strategy per client, maintaining operational excellence and providing the best service to our customers. Support the Head of Client Services in incident coordination and management. Participates in client services related product and business process projects, both local and Group ones.

Contributes to implementation, maintenance and control of all operational processes within the local CS organization. Ensure personal contribution to the CS Network activities and initiatives. Applies all the procedures required within ING and the CS Area, complying with all regulations and ING ORM/Compliance/Legal policies, guidelines and instruction and personal data protection. Interacts internally with Local Client Coverage organization, Corporate Lending, Financial Markets, Finance and Risks as well as with Corporate Clients and Financial Institutions. Participate in change management projects as team member. RequirementsUniversity degree or equivalent. 3+ years' experience in commercial/customer service role within an international banking and complex environment. Experience gained in back office, preferably within Wholesale Banking. Proven experience in supporting customers, preferably corporate ones. Proven understanding of banking environment and related products. Fluent in English (written and spoken) is a must. Advanced user of MS Office. Other skillsStrong customer centricity. High problem solving capability. Excellent interpersonal skills. Stress management. Operational excellence. Passion for results. Structured approach. Duration: PermanentAbout INGThe benefits of joining INGSuper flexible smart working. Competitive base salaries and performance based bonuses. Diverse cultures & Innovative mindsets. International Environment. Commitment to sustainability. Lots of training development opportunities to help you grow. Lots of moments dedicated to physical and mental well-being. A special day off when it is your birthday: we call it #doyourbirthday!And of course we can't forget: free water & coffee at the office!Our CommitmentDiversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

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