Client Service Associate Milano

Client Service Associate
Milano
Lombardia, Milano

We are a leading trading platform that is ambitiously expanding to the four corners of the globe.

Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience.

We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market.

We have achieved lots of global success and growth and are here in Milan, Italy!

**Key responsibilities**:

- Support our clients at all levels

- Assist clients with the KYC procedure

- Provide a tour around the trading platform

- Build client trust and satisfaction through professional support and training

- Be keenly aware of the competitive landscape and understand financial markets

- Collect clients' feedback and analyze how clients' experience can be improved

- Keep open communication between the departments to resolve any issues

**Requirements**:

- Proficiency in English and Italian - C1+ level

- Advanced interpersonal and communication skills

- Ability to listen to clients and your team's needs and find solutions

- ** Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote)**:

- Excellent communication skills, both verbal and written

**What we offer**:

- Outstanding equipment

- Annual Performance Review Cycle

- Referral program

- Annual discretionary bonuses

- Remote weekend and night shifts

- Great friendly and professional working environment

- Challenging assignments in a local and international environment

- Medical insurance

Be a key player at the forefront of the digital assets movement, propelling your career to new heights!

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.