Client Service Officer M/F Milano

Client Service Officer M/F
Milano
Lombardia, Milano

The main mission is to provide administrative and operational support to our Wealth Managers in managing HNWI and UHNWI clients.

The main activities carried out by the resource are listed below:Provide administrative support including handling telephone calls, managing e-mails and mail. Support Wealth Managers in the preparation of client meetings (i. e. , missing documents to ensure compliance of client file, portfolio situation, reports and/or sales documentation, documentation needed for account opening). Respond promptly to client queries regarding the history of the client's account and/or regarding any information that can be consulted in the bank's internal system and/or on the various financial instruments, with a constant concern for quality and personal service. Enter account opening and/or closing operations into the system. Ensure the correct and efficient execution of instructions received from clients and/or WMs (cash, securities, foreign exchange, deposit operations, etc.

). Follow up on the settlement of transactions. Ensure the daily monitoring of client accounts and inform the Wealth Manager of any particular event. Prepare standard or customised reports for clients with the approval of the Wealth Manager. Check all listings as part of the internal control system (debit balances, deposits, previous day's transactions, overruns, credit reviews). Participate in the preparation of credit applications and periodic reviews of credit dossiers. Perform KYC processes and regularly check the compliance of client files with the regulations and procedures in force (KYC, AML). The role involves extensive telephone contact with clients, the development of commercial support relationships with them, and the careful administration of their activities with Indosuez.

The position is also characterised by constant contact with the central teams of the parent company (in Luxembourg).

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