Client Service Rep 2 Clinical Montà

Client Service Rep 2 Clinical
Montà
Piemonte, Montà

Discover Vanderbilt University Medical Center**: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world.

It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged.

Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated.

It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.

Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

**Organization**:

Phlebotomy

**Job Summary**:

JOB SUMMARY

Performs Phlebotomy with mínimal guidance.

Responsible for accessioning specimens or patient tissue materials for testing including packaging specimens or tissue materials to be sent out to referring laboratory.

Works closely with all laboratory staff, medical staff, and external customers.

Performs customer service functions including telephone etiquette and basic troubleshooting and problem resolution.

KEY RESPONSIBILITIES

- Performs patient check-in procedure and updates patient information as necessary in registration system.

- When applicable, places generic manual orders and sends to Specimen Receiving or to the Patient Service Specialist for accessioning.

- Instructs patients on proper collection of urine, stool, sputum and saliva specimens, and provides appropriate collection supplies.

- Administers oral solutions for glucose tolerance testing according to established training and i dentifies the best method for retrieving blood samples and other specimens.

- Demonstrates Credo behaviors in all interactions including explaining blood draw procedures to patients, answering any questions about the process and assisting patients, co-workers and internal customers as appropriate

- Verifies patient identification with two identifiers both before and after venipuncture, labeling tubes immediately following the venipuncture in front of the patient.

- Maintains specimen integrity by using aseptic technique, following department procedures and o btains blood specimens by performing venipunctures and capillary sticks according to age specific guidelines.

- Processes specimens to prepare them for laboratory testing, to include centrifuging and aliquoting of blood samples.

Packages and stores specimens appropriately for transport using guidance from lab test directories.

- Takes responsibility for safety checks, supply management and assists with training.

preceptor to students and new hires.

- Performs other duties as assigned.

TECHNICAL CAPABILITIES

- Quality Assurance (Novice): Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions.

Has participated in the process of establishing, communicating and monitoring standards for quality and excellence.

Demonstrates the ability to actually work on and improve a current business process, product or service.

- Customer Service (Novice): Demonstrates the ability to influence customers.

Knows how to verify and clarify the needs and expectations of customers.

Responds quickly and efficiently to customer service requests.

Participates in and conducts meetings with customers.

Keeps customers informed of status via standard reporting techniques.

Meets the continuing service needs of a customer group, including requests for changes in work content.

Responds to customers with an appropriate level of urgency, energy, persistence and tenacity.

Allied health is among the fastest growing occupations in healthcare today.

This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.

These areas are crucial to Vanderbilt Health's reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.

Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

**Core Accountabilities**:

- Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.

- Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems.

- Team Interaction: Provides guidance to entry level co-workers.

**Core Capabilities**:

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by iden