Client Service Specialist - Maternity Leave Milano

Client Service Specialist - Maternity Leave
Milano
Lombardia, Milano

Location**:

Milano, Italy

ID: 7147

WHY WORK FOR VALENTINO

Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care.

As of today, Valentino counts about 4. 000 colleagues in 30 different Countries all over the world.

Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way.

Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty.

Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.

WHAT WE BELIEVE IN

Here at Valentino, We act as a Unique Community & Company.

We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals.

We act with integrity and respect towards both our Planet and our People.

Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.

We are looking for a CLIENT SERVICE SPECIALIST to be hired for a maternity leave substitution.

The Client Service Specialist is an important role to grant the high level of service requested for a luxury brand.

This is a key role to strengthen the management of the day-to-day escalations coming from the first level of contact and assure that the relevant KPIs are met on a daily basis.

In doing that the Client Service Assistant will be responsible for engaging the relevant Valentino departments both for reporting bugs and sharing improvements coming from the voice of client.

**MAIN RESPONSIBILITIES**:

Manage the day-to-day escalations from the outsourced 1st level of service

Open and monitor courier claims

Highlight bug system, report and monitor them to internal department

Support omnichannel boutiques and omnichannel flows

Support warehouses to grant the achievement of service KPIs

Identify possible service improvements and propose solutions

**REQUIREMENTS**:

2+ years experience in international client service domains

In-depth knowledge of operations processes both e-commerce and retail

Good communication, interpersonal, and organizational skills

Fluent in English, mastery of another language would be a plus

Familiar with Microsoft Office suite

Knowledge of SAP or other ticketing platforms is a plus

HOW WE ARE

The Valentino Ecosystem is complex and interconnected.

It is populated by many talents from different areas and with different attributes.

We work hard to grow everyday both as a Maison and as individuals.

Learning by doing and from mistakes, communicating transparently, inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.