Client Services And Support Analyst- Milan Milano

Client Services And Support Analyst- Milan
Milano
Lombardia, Milano

Azienda Our client is Euronext, the leading pan-European market infrastructure, connecting European economies to global capital markets.

Offerta Provide advice and ongoing support for all operational queries to Euronext market professionals. Client services operations manage incidents and deliver excellent and cost-efficient operational services to ensure customer satisfaction, risk management, and compliance.

Key Responsibilities Act as the central point of contact for an allocated group of clients on operational matters and ensure an efficient incident management process, escalating issues in an accurate and timely manner. Provide client support and follow up on all questions or issues until resolution, regularly informing the client of progress, notably when in-depth analysis is needed. Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives. Drive continuous improvement of processes and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks. Contribute to operation enhancement projects, review specifications, and create terms of reference on upcoming products and initiatives, supporting clients for development and tests, and executing conformance tests with the clients. Competenze ed esperienza Profile/Key Skills Strong financial background and a good knowledge/understanding of the various activities of Euronext's direct and indirect client base. Prior relevant Client Services experience with high standards of service delivery to clients and the ability to create strong relationships. Strong analytical and organizational skills with a problem-solving attitude. Experience with project management and the ability to monitor. Strong verbal communication skills both internally and externally. Completa l'offerta Great opportunity for professional growth.

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