Client Services And Support Analyst- Rome Lazio

Client Services And Support Analyst- Rome
Roma
Lazio, Lazio

Client Services and Support Analyst - RomeAutore annuncio: Page Personnel Italia spa

Zona lavoro: Roma

Data pubblicazione: 16 dicembre 2024

On behalf of Euronext Clearing, we are looking for a Client Services & Support Analyst based in Rome.

Provide advice and ongoing support for all operational queries to Euronext market professionals. Client services operations manage incidents and deliver excellent and cost-efficient operational services to ensure customer satisfaction, risk management, and compliance.

Key ResponsibilitiesAct as the central point of contact for an allocated group of clients on operational matters and ensure an efficient incident management process, escalating issues in an accurate and timely manner. Provide client support and follow up on all questions or issues until resolution, regularly informing the client of progress, notably when in-depth analysis is needed. Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives. Drive continuous improvement of processes and practices, assessing and selecting improvement opportunities that provide long-term value and minimize operational risks. Contribute to operation enhancement projects, review specifications, and create terms of reference on upcoming products and initiatives, providing support to clients for developments and tests, and executing conformance tests with clients. Categoria: Financial Services

Luogo di lavoro: Roma

Requisiti:Financial background and a good knowledge/understanding of the various activities of Euronext's direct & indirect client base. Prior relevant Client Services experience. Strong analytical and organizational skills and a problem-solving attitude. Experience with project management and ability to monitor. Strong verbal communication skills both internally and externally.

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