Client Services And Support Analyst- Rome Lazio

Client Services And Support Analyst- Rome
Roma
Lazio, Lazio

AziendaOur client is Euronext, the leading pan-European market infrastructure, connecting European economies to global capital markets. OffertaProvide advice and ongoing support for all operational queries to Euronext market professionals.

Client services operations manage incidents and deliver excellent and cost-efficient operational services to ensure customer satisfaction, risk management, and compliance. Key ResponsibilitiesAct as the central point of contact for an allocated group of clients on operational matters and ensure an efficient incident management process, escalating issues accurately and in a timely manner. Provide client support and follow up on all questions or issues until resolution, regularly informing the client of progress, notably when in-depth analysis is needed. Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives. Drive continuous improvement of processes and practices, assessing and selecting improvement opportunities that provide long-term value and minimize operational risks. Contribute to operation enhancement projects, review specifications, create terms of reference for upcoming products and initiatives, and support clients during developments and tests, executing conformance tests with clients. Competenze ed esperienzaProfile/Key SkillsFinancial background and a good knowledge/understanding of the various activities of Euronext's direct and indirect client base. Prior relevant Client Services experience. Strong analytical and organizational skills with a problem-solving attitude. Experience with project management and the ability to monitor. Strong verbal communication skills both internally and externally. Completa l'offertaGreat career opportunity.

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