Client Services Specialist Lazio

Client Services Specialist
Roma
Lazio, Lazio

Client Services Specialist - Rome, Italy

Are you passionate about providing a world-class customer experience?

Do you want to unleash your potential for a global FinTech company that is passionate about moving money for better?

Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive?

Then it's time to join Western Union as a Client Services Specialist.

**Western Union powers your pursuit.

In this unique role, you will work alongside a dedicated team and govern processes in the following:

**Role Responsibilities

- and post-payment queries.

- Communicate with the team and liaise with internal departments regarding payment queries.

- Work towards company Service Level Agreements whilst proactively managing and controlling personal work levels.

- Adhere to compliance and regulatory requirements to detect any discrepancies.

- Have an eye for detail in order to deliver a high-level customer service experience to our clients.

**Role Requirements

- Education or equivalent skills are required with a strong desire to grow into a professional role.

- Experience in a client facing / client service function, preferably in the Financial sector.

- Excellent communication skills, with a desire to learn and further develop within the organization.

- Ability to effectively co-operate with all stakeholders and maintain good relationships with customers and colleagues.

- Strong time management skills and solid computer skills with ability to use MS outlook, Excel, Word, and PowerPoint.

- Strong written and verbal communication skills in the Italian and English languages.

- Registration in the targeted placement lists L. 68/99 art.

1.

IMPORTANT NOTE: Following the Western Union Business Solutions divestiture announcement on August 4, 2021, recruitment efforts will continue for this position on behalf of Western Union.

However, as part of the divestiture agreement, this position will transition to the purchasing company should the transaction conclude.

The hiring team will be able to answer any questions you may have.

**We make financial services accessible to humans everywhere.

Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company — transforming lives and communities.

We're a diverse and passionate customer-centric team of over 8, 000 employees serving 200 countries and territories, reaching customers and receivers around the globe.

More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits

Your Italy specific benefits include:

- 14 payment instalments; with a supplementary instalment paid in June and December

- A minimum of 26 working days holiday per annum

- Maternity leave

- Child Assistance and Study Leave

- Global travel assistance

- Luncheon vouchers provided to employees for each day in the office

- Pension plan eligibility for all employees

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