Client Solution Engineer – Monaco / Milan Lazio

Client Solution Engineer – Monaco / Milan
Roma
Lazio, Lazio

Client Solution Engineer – Monaco / Milan

PLATINIUM GROUP provides organisers of major events (sports, festivals, etc. )

with a Global Ticketing Solution adapted to their needs, allowing optimised management of attendance and associated revenues.

We offer the opportunity to each employee to find their career path within our organisation, allowing everyone the chance to become an expert in their field or change positions if they wish.

Join us and be part of a forward-thinking organisation where your expertise contributes to shaping the future of ticketing, supported by a culture of innovation and excellence.

Job Overview We are looking for a Client Solution Engineer with 4 – 5 years of experience in the Ticketing industry to work with one of the most prestigious Football Clubs.

As a Client Solution Engineer, you will play a pivotal role in understanding client needs, facilitating the implementation of PG products and services, addressing specific challenges, and driving business success.

You will collaborate closely with the client's key stakeholders and internal teams, using your expertise to bridge the gap between technical capabilities and client requirements.

As a member of the Engineering Team, you will work closely with various stakeholders across the organization, acting as a key partner to the Customer Success Manager to ensure customer satisfaction and success.

You will thrive on tackling challenges head-on, be a natural problem solver, and take pride in pushing others to uphold the highest standards of quality and service.

Key Responsibilities Build and maintain a strong, long-term client relationship by providing exceptional service, addressing concerns, and identifying opportunities for additional services or features.

Conduct thorough assessments of client needs, understanding their challenges, objectives, and constraints.

Regularly gather insights from clients and internal teams to identify areas of improvement.

Develop and propose customized approaches that leverage existing features, products, or services to meet client requirements effectively.

Work closely with cross-functional teams, including Account Management, Engineering, and Product, to ensure seamless solution delivery and implementation.

Manage projects dedicated to the client, coordinating internal and external stakeholders, applying strong governance, and ensuring deadlines are met.

Coordinate and lead UAT sessions when new features are implemented for the client.

Stay updated with industry trends and product knowledge to provide expert guidance and advice to clients on suitable solutions.

Create and maintain detailed documentation that accurately reflects the functionality, implementation, and support of solutions.

Provide onsite operations support.

Requirements A bachelor's degree in business, technology, engineering, or a related field is required.

4 – 5 years of experience in the Ticketing industry with a strong understanding of operational challenges, trends, products, and services, and the ability to quickly grasp technical concepts.

Exceptional communication and presentation skills, both written and verbal, for effective client interactions and internal collaboration.

Proven ability to analyze complex client challenges and deliver effective solutions that align with business goals, including the ability to perform effective deep IT solution analysis.

A customer-centric mindset, with a passion for delivering high-quality solutions and exceeding client expectations.

Strong knowledge of modelization (UML, Merise, etc. )

and flow and state diagrams.

Knowledge of relational databases, including the ability to query a database.

Knowledge of APIs, including the ability to test and debug using tools like Postman.

Strategic and analytical thinker.

Fluency in English.

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