Client Style Advisor & Stock Controller Lazio

Client Style Advisor & Stock Controller
Roma
Lazio, Lazio

Working at Stella McCartney is a truly rewarding experience.

As a luxury fashion company with a strong ethical standpoint, we are leaders and innovators in our industry. You will act as an ambassador for the brand in our Rinascente Rome store.

Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus, creating and maintaining loyalty to both the store and the brand. You will also be responsible for the management of stock, ensuring that deliveries, transfers, and general organization of the stockroom are carried out with great attention to detail and efficiency. Your Mission:Sales Performance:Provide excellent service through continued commitment to our service values and standards. Know and achieve your, and the store's daily, monthly, and annual sales targets. Demonstrate knowledge and understanding of different sales techniques, for example cross-selling, to drive your sales and KPIs. Maintain an understanding of current products, trends, and collections, ensuring that clients are informed and aware. Handle customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company. Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate. Understand all policies, procedures, and compliance. Ensure that all relevant procedures and policies are understood and carried out according to those standards. Presentation must be in line with the company's uniform and grooming standards. Understand and align with PCI compliance policy and regulations, consistently. Adhere to Security and Health and Safety regulations. Replenish stock and maintain high standards of merchandise and product presentation. Support the store with cycle counts and during bi-annual inventories. Perform additional ad hoc duties as necessary within the defined levels of responsibility and accountability of the Sales Consultant role. Stock Management:Be responsible for the physical organization of the stockroom, ensuring that it is tidy and that stock is stored in a clear and efficient way. Be security conscious in order to highlight any stock that is missing from the stockroom. Be responsible for the organization and replenishment of all packaging. Receive all weekly deliveries into the store, checking that the stock matches the invoice.

Inform inventory control of any discrepancies and notify the Store Manager of any new stock arrivals. Your Talent:Excellent communication skills.

Italian and English are required; other languages (Cantonese, Mandarin, Russian, Spanish, Arabic) are helpful. Sales experience ideally within fashion/luxury retail. Experience in a customer service role with face-to-face customer contact. Excellent numeracy and IT skills. Excellent knowledge of Microsoft packages (Word and Excel). Ability to adapt to frequent change and a high-pressure environment. Ability to initiate contact and communicate effectively. Motivated by being a great teammate with a common goal. Strong clienteling skills and experience. We welcome people with disabilities and endeavor to make reasonable adjustments.

If you do require such adjustments, please let us know within 48 hours of your interview. At Stella McCartney, we like to be bold.

For us, this means challenging ourselves and the wider industry in which we operate.

As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity, and inclusion at the center of everything we do.

Our starting point is to create a workplace where different voices are respected, heard, and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.

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