Client Support Senior Associate Lazio

Client Support Senior Associate
Roma
Lazio, Lazio

Client Support Senior AssociateApply locations: Rome - via Tomacelli

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: R20228

Key AccountabilitiesAct as the central point of contact for an allocated group of clients on operational matters and ensure an efficient incident management process, escalating issues in an accurate and timely manner. Provide client support and follow up on all questions or issues until resolution, regularly informing the client of progress, notably when in-depth analysis is needed. Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives. Drive continuous improvement of processes and practices in Client Services. Act as a communication officer. Contribute to the client support role in projects, manage communications and client readiness, and support clients on external tests. Your ProfileStrong financial background and a good knowledge/understanding of the various activities of Euronext direct & indirect client base. Prior relevant Client Services experience. High standards of service delivery to clients and ability to create strong relationships. Strong analytical and organizational skills and a problem-solving attitude. Strong verbal communication skills both internally and externally. Equal Opportunity EmployerWe are proud to be an equal opportunity employer.

We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor.

We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view, and we are committed to providing an environment of mutual respect.

Additional InformationThis job description describes the main activities within a certain role and is not exhaustive.

It does not prevent the addition of more tasks or projects.

About UsEuronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth.

It operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway, and Portugal.

With close to 1, 930 listed issuers and around €6. 3 trillion in market capitalization as of end December 2022, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base.

Euronext operates regulated and transparent equity and derivatives markets, one of Europe's leading electronic fixed income trading markets, and is the largest center for debt and funds listings in the world.

Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities, and Indices.

The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway, and Portugal.

Euronext also leverages its expertise in running markets by providing technology and managed services to third parties.

In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs.

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