Clients Insight And Crm Coordinator Milano

Clients Insight And Crm Coordinator
Milano
Lombardia, Milano

Poste

Missions

- DATA ANALYSIS AND REPORTING

- Perform data insights to identify clients purchasing behaviors, to detect trends and opportunities for marketing and product strategies

- Based on the performance of regular clients' insights, establish and monitor a set of KPIs, generating regular reports to review the effectiveness of CRM metrics

- Ability to communicate insights gained from data analysis clearly and effectively, both verbally and through reports and presentations

- CUSTOMER RELATIONSHIP MANAGEMENT

- Implement and optimize local CRM strategies following HQ Guidelines in order to enhance clients' engagement and loyalty via the suggestion of tailored marketing efforts

- Clienteling point of reference for the store network: gathering feedbacks and needs, mainly related to clients lists management

- Monitor and evaluate the effectiveness of CRM campaigns and clients' focused initiatives, making adjustments as needed to improve performance

- Address and resolve clients issues and feedback promptly and effectively

- TECHNOLOGY AND TOOLS

- Manage and optimize CRM systems and tools

- Provide training and support to team members and retail teams on CRM tools and best practices

- Stay updated on the latest CRM technologies and trends in the luxury fashion market

Profil

- Degree in Business Administration, Marketing or related fields

- Previous experience in a similar role or in consulting

- Strong analytical skills with the ability to interpret complex data and make data-driven decisions, combined with experience in creating detailed reports

- Ability to multi-task effectively in a fast-paced environment

- Excellent communication and interpersonal skills

- Creative thinking with a client-centric mindset

- Excel proficiency, Powerpoint advanced skills / Salesforce, Power BI knowledge are nice to have

- Fluent in English