Climate Customer Success Specialist
At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all, Hunger for none' is no longer a dream, but a real possibility.
We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'.
There are so many reasons to join us.
If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice. Within Bayer, we're changing the way we work— for higher productivity, faster innovation, and better results.
We call it Dynamic Shared Ownership (DSO).
Learn more about what DSO will mean for you in your new role here. Climate Customer Success SpecialistAre you passionate about agriculture and driven to enhance farmer productivity?
We're seeking a Customer Success Specialist to join our dedicated team at Climate FieldView.
In this role, you'll play a pivotal part in ensuring our customers maximize their value with our cutting-edge digital agriculture platform. YOUR TASKS AND RESPONSIBILITIES:Gain proficiency in all Climate FieldView product functionality, learn features, benefits and how they add value to our customers' operations. Represent Climate FieldView to our customers in a professional manner consistent with our brand. Drive success for our customers and ensure a positive customer experience by delivering best in class support and providing training/recommendations about product usage and new features. Coach and guide customers to engage with the Climate FieldView product along the customer journey that enable them to maximize their value with the platform (by phone or on the field). Provide first line of technical help for customers and follow escalation procedures when necessary. Resolve on-premise technical issues for all other customers as needed.
Log all inbound and outbound inquiries in the Climate Salesforce system to ensure accurate reporting and documentation of issues. Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas of the Climate FieldView platform. Identify opportunities to improve/optimize customer support operations and tools. WHO YOU ARE:Firsthand understanding or experience in agriculture, ag industry with farming practices, Ag equipment, and digital ag platforms. 2+ years customer support and/or account management experience or prior experience in customer support increasing customer satisfaction, adoption, and retention. Strong interpersonal skills with a passion for customer interactions and service. Organized, detail-oriented individual with ability to multi-task, maintain accuracy of information, and meet deadlines with little supervision. Strong interest in agriculture and desire to bring improved productivity and value to farmers. Excellent verbal, written and phone communication skills. Ability to thrive in a fast-paced environment. Ability to build strong relationships over the phone. Able to work independently and as a team. Proven follow-up skills and drive to provide high level service. Apply TodayIf you're ready to contribute your skills and enthusiasm to helping farmers thrive with Climate FieldView, we encourage you to apply for our Customer Success Specialist position.
Join us in shaping the future of digital agriculture and empowering farmers worldwide. Make your mark with Climate FieldView—where innovation meets agriculture. YOUR APPLICATIONDo you want to work in a place where you can be just YOU?
Your unique personality, background and talents help build a strong, diverse and inclusive Bayer.
So join us!
Be You, Be Bayer. Location:Hungary : Pest : BudapestDivision:Crop ScienceReference Code:820398 #J-18808-Ljbffr
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