Clinical Consultant GENOVA

Clinical Consultant
Genova
Liguria, GENOVA

Job Title**: Clinical Consultant

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.

Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are.

We are 80, 000, wonderfully unique individuals, with two things in common.

An unwavering sense of purpose and a relentless determination to deliver on our customers' needs.

It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.

That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips' purpose has never been more relevant.

So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.

**In this role, you have the opportunity to

**You are responsible for

- Driving and/or the leadership of ensuring successful product adoption and optimization during and after solution implementation/delivery, aligning people and process with the technology

- Perform baseline / target workflow analysis and gap analysis

- Support project team with clinical workflow configuration on the various components of the solution

- Support project team and customer to build the User Acceptance Test (UAT) matrix, attend and/or perform test in preparation of the go-live of the solution

- Own defects related to the clinical UI and workflows, troubleshooting and performing root cause analysis where needed.

- Collaborate with support teams and R&D teams for the root cause analysis and resolution of the defects

- Elevates most severe escalations to Senior Leadership for awareness and support, both in BU and market

- Mentors and trains customers to maintain their systems

- Attend solution go-live on-site or remotely

- Document the as-built workflow and drive handover to service support

- Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects

- Prepare and/or support configuration of demo environments to be used in customer demonstrations

- Drive live demonstrations in the context of sales opportunities or while attending congresses

- Execute activities as described in the Philips Excellence Process Framework

- Is a key member of the implementation project and/or service team; fosters collaboration through sharing experiences, information, perspectives, skills and expertise

- Drives continuous improvements of our implementation methodology and service offerings based on customer feedback

- Represents Philips professionally in both customer and internal team situations

**You are a part of

the EDI Profesional Services EMEA.

**To succeed in this role, you shall have the following skills and experience

- Bachelor's degree in clinical domain, health industry leadership, health administration or related discipline required; or equivalent work experience

- Good knowledge of medical standards, such as DICOM, HL7

- Consulting and analytic skills

- Self-motivated with proven leadership ability

- Skilled at communicating and managing expectations of senior leaders, with executive presence

- Experience at improving workflow and performance

- Passionate about customer success

- Excellent oral and written communication skills in English

**Desired competencies

It is highly requested to have a multi-language coverage for this role, so any additional language spoken in addition to mother language and English will be considered as a plus

High evaluation will be given to French-German speaking people

**In return, we offer you

**Why should you join Philips?

Working at Philips is more than a job.

It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.

Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog.

Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

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