Clinical Operations Manager Milano

Clinical Operations Manager
Milano
Lombardia, Milano

ICON plc is a world-leading healthcare intelligence and clinical research organisation.

From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success.

ICON people have a mission to succeed and a passion that ensures what we do, we do well.

As a Clinical Operations Manager at ICON, you'll work ensure delivery and development of the Clinical Operations team against key metrics.

Work with Leadership to develop and grow capabilities, productivity, and quality.

The role:

- Provide direction and accountability for the operational teams and their delivery at regional and site level.

- Resourcing, line management, training, functional delivery and input on discussions around quality and operational delivery measurements within the Clinical Operations group

- Conduct regular discussions with direct reports and lead team meetings at regional and manager team level.

- Assist with training for CRA Managers and Associates as required.

- Contact for the region, in regard to operational questions and escalations.

- Work with Director/Senior Director and/or VP Clinical Operations to communicate all critical issues, business growth opportunities, developing key relationships as well as providing input regarding budgeting discussions to drive productivity and quality within the region.

- Drive overall delivery at site and regional level, through your operational team to drive execution of service, client satisfaction, quality and efficiencies.

- Represent Clinical Operations at Sponsor and internal audits.

What you need:

- Bachelor's degree (Life sciences)

- Minimum 6 years Clinical Research experience that includes a minimum 4 years relevant experience as a Senior CRA or Principal CRA (in a Lead CRA role), or at least 2 years as a Project Manager, CRA Manager or equivalent job role.

Knowledge of ICH-GCP guidelines and ability to review and evaluate medical data

- Excellent management skills, developed with a collaborative approach to driving performance and success in a global environment

- Direct experience managing Clinical Research Associates is preferred

- You must be able to be office based (at least 3 days per week) in Milan.