Cloud Adoption Manager Italy Lazio

Cloud Adoption Manager Italy
Roma
Lazio, Lazio

Cloud Adoption Manager Italy-220007GK

**Applicants are required to read, write, and speak the following languages***: English, Italian

**Preferred Qualifications

**Cloud Adoption Manager - Italy (Roma & Milano)**:

**Job Summary**:

Cloud Adoption is a newly-formed organization within EMEA Technology Cloud Engineering (TCE) group, having the mission to increase customer consumption growth by driving **fast activation**, **nurturing** **an optimal ramp up** and **removing technical barriers**.

Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud Adoption Manager will primary focus on the post-booking side of our customer's lifecycle, ensuring a successful and sustainable cloud consumption growth.

Does this pique your interest?

If so, we hope to meet you!

**Role and Responsibilities**:

The Cloud Adoption Manager will collaborate closely, as needed, with the relevant TCE teams to agree on specific activities and/or deliverables required in each of the accounts they are managing.

The ultimate goal is to improve usage and usage growth of Oracle Cloud while also creating a robust customer experience across the entire cloud adoption lifecycle

**Typical activities**:

Drive a fast and smooth **Customer activation

- Strong focus on **Activation** for new cloud customers and/or workloads, minimizing time to first value and accelerating consumption growth

- Provide standard methodology guidance on the Landing Zone in alignment with our Workload Architects activities

- Equip the customer with the **relevant knowledge **for early usage

Manage the customer's **Adoption Plan

- Continuously **monitor and review Adoption Plan** with the customer to guarantee the progress according to their expectations, facilitating the **value realization**:

- **Monitor and predict consumption fluctuations**, define and execute corrective actions

- Pro-actively **monitor burn rates **and **provide consumption forecast**:

- **Assess churn risk **(customer or service) and formulate mitigation plan

- Detect and flag potential new workloads (to ACEs - Account Cloud Engineers) or new implementation opportunities (to internal implementation services - LIFT)

- Drive **Go Live Assurance** to guarantee success in this Critical Milestone for the customer

- Provide "Longer Term" customer assistance on environment already in Production through **Operations Monitoring and Optimization Advisory

**Energize Customers **interest by sharing information and facilitate connection with relevant Oracle activities

- Share and/or recommend customer/ industry specific standard methodologies & content

**Remove barriers

- Assure **progress and prompt resolution of SRs and escalations** by engaging relevant teams and advocating for customers

- **Identify structural issues** affecting customer use of Oracle Cloud and initiate conversations with relevant teams (Cloud Ops, Product management, Sales ) to formulate a resolution plan

- **Act as a customer advocate for product features and requirements

**Skills and Profile**:

To fulfill the role of a CAM we are looking for individuals matching the following profile:

**Proven experience in Tech Cloud engineering roles** with a track record of successful customer engagements.

**Passionate about Technology with Breadth and Depth knowledge

- Certified on OCI (or equivalent certifications from competition) - minimum OCI Foundations Associate level

- Solid understanding of competitive landscape - hands-on experience with AWS, GCP or Azure is a plus

**IT Market Literacy** - able to advise on technology standard methodologies by understanding the Cloud market trends and their impact on various industries

**High Energy and social skills

**Focus on Customer Centricity**:Always looking to anticipate customer needs and offer the most relevant advice, education or standard methodology.

Enjoys customer success

- Communication - Excellent communication and presentation skills with high degree of comfort speaking across all levels of management and IT roles

- Project Management - It is knowledgeable of the most common PM methodologies and tools (ie.

Prince2)

- Focused on results** **to improve problem resolution & escalation management

- Possesses strong listening and coordination skills to comprehend customer's issues, and work to resolve them.

If vital, engage other teams to ensure successful and speedy resolution

- Analytical problem solver with keen problem-solving abilities, strong task planning and delegation skills.

Is Pro-active and demonstrates lateral thinking

- Ability to identify and handle escalations

**Customer Lifecycle awareness

- Able to understand the customers' existing IT landscape, business requirements and their definition of success.

- Position Oracle as a business partner by delivering value to functional through executive levels

**Commercial business understanding

- Partners with Sales, Account Cloud Engineers, Domain Sp